Does my gas annual consumption seem unusually high?

I did wonder as often before, but I came to the conclusion that with Gas  shown in blue and underlined, it was more probably a link to another page. The readings shown bear no relation to the usage figures, so I deduced that they must be for electricity. It’s even more confusing now: squinting at the screenshot of the electricity meter, I make the reading 19543. That doesn’t fit with anything else …

I've done what you've suggested @Abby_OVO but when I go to fill the form in its telling me I don't need to fill the form in as you're getting updates from my meters. Yet on the app its telling me can't get reading from smart meter and to send a reading? 

 @Rachael3 There is something very strange going on here. There is no correlation between the usage figures you showed originally, the few meter readings you shared with us and the figure we can just make out on the display of your electricity meter. The smart meter check tool is telling you that readings are being received, but the readings page shows only very sporadic manual readings, although I can’t tell whether these are for gas or electricity. And to cap it all, our resident meter expert @Blastoise186 tells us that the old gas meter won’t communicate with the newer electricity meter, so no gas readings will be getting through to anybody.

I think you need an engineer visit to sort this out, but I’m at a loss to find a reason to order one that won’t cost you. While we think about that (and I’m hoping @Abby_OVO will come up with one), I’d ask you to venture out to the meter cupboard again, this time to take clear photos of the meters themselves so we can see what it says on their screens and what state the other indicators on them are showing. It might be slightly less unpleasant to do this if you took a hoover along with you ...

Hey @Rachael3 

Sorry to hear this.

I’ve reached out to one of our specialists to see if there’s anything specific they can direct us to and I’m just awaiting their reply. 

It’ll be worth reaching out to the Support Team who can run tests and try to request meter readings from the meter, this’ll help tell them how the communication is doing in the meantime.

I’ll pop back on this thread when I have an update on whether there’s anything further they can suggest here.

Hey @Rachael3 

Just wanted to check in to see if you’ve made any progress or been in touch with the Support Team?

I did hear back from our specialist who recommends having the gas meter upgraded so that it’s compatible with the electric smart meter, which will allow the gas meter to then communicate with us.

If you’ve not already reached out to the Support Team, we’d definitely recommend asking if they can schedule an upgrade for the gas meter, and that you continue to submit meter readings as often as possible in the meantime.

Apparently there is nothing wrong with my meter 🤷‍♀️

@Rachael3  One other possibility. When you are asked to enter a gas meter reading does the website expect cubic metres of (100s) cubic feet? Your meter appears to be metric.

Hey @Rachael3 ,

Did you ask the Support Team about having your meter upgraded as @Abby_OVO recommended? 

Hello,

I logged in today to pay my bills and noticed a high debit due to my gas usage over the last year. My gas usage has been extremely high, especially in winter, with bills over £1,000 a month, most of which is gas. It's also higher than usual in other months. Even though our habits haven't changed. Could there be an issue with my appliances or the meter? Any advice on what to check or what might be causing this?

You’ll have to look at your meter readings. Have a look at this thread as there are explanations as to how to check them: