Do OVO send engineers out to take manual readings from smart meters?

Sorry for any confusion or distress that’s been caused by the recent meter reader visit.

Even if you’ve got a smart meter installed, we are required by Ofgem to carry out certain checks on your meter every 1-2 years. We use ‘Morrisons Data Services’ to carry out these checks. 

If you’re concerned about who’s at the door, you can ask the visiting meter reader for some ID to confirm this -they’ll be happy to do so.

If you qualify for extra services as part of our Priority Service Register (for our customers who may require extra support) you can also set a personal password so in future all visiting engineers will confirm this to you, giving you an added sense of security. Read more about this and find the application form here.  

Hope this helps put your mind at ease.