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Minimarkle
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February 21, 2023
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DCC are not receiving electricity data from a SMETS 2, Landis+Gyr E470 Smart meter/hub

  • February 21, 2023
  • 21 replies
  • 4314 views

I am impressed by the level of knowledge held by OVO Energy forum members. I was hoping to get advice about the lack of data communicated to the DCC.  I moved to an EV tariff with Octopus Energy on 24 November 2022, but they have not been able to receive information from the Landis+Gyr E470 smart meter/hub since that date.  The SMETS 2 meter was installed by EDF at the end of October 2022 and I moved to Octopus Energy within a few days (fixed tariff with EDF was ending at the end of November 2022).  For the first few weeks of November, when I was on a standard tariff with Octopus, I believe that electricity and gas data was being received via the DCC.  After contacting Octopus on a number of occasions, I was offered a “power-cycle” visit by an engineer.  This was completed on 6 February and within two days, apps such as Hugo, Loop and Bright were able to display electricity/gas data.  Surprisingly, Octopus could still not obtain information from the DCC.  This situation changed after a week, as the electricity data in unobtainable for all organisations.  The IHD has continued to display electricity and gas consumption since 8 February, which is a positive outcome.  Can any forum member advise me how I can re-connect the smart meter to the DCC and ultimately ensure that Octopus Energy receive the information?  

 

Best answer by Blastoise186

Updated on 07/11/25 by Chris_OVO:

 

Hmm…

From your photos it looks like the HAN is working fine. And if other apps are getting data just fine as well… Then my diagnosis is made much, much easier.

Either Octopus hasn’t got access to the equipment somehow, or (less likely) the Read Schedules aren’t set.

If they’re saying they cannot touch the meters AT ALL, then the most likely culprit I can think of is that they’ve somehow been locked out.

It’s a case of these connections (up until after the reset):

Meter <> Comms Hub: OK! Working fine

Comms Hub <> IHD: OK! Working fine

Comms Hub <> DCC = OK! Working fine

DCC <> Hugo, Loop, Bright etc = OK! Working fine

DCC <> Octopus = No connection

At least, that’s how I see it. But since then, something has gone even more wrong.

I think DCC needs to intervene on this one and do some pretty deep diagnostics that only DCC can do. Unfortunately, you can’t contact DCC yourself as they probably won’t respond - only your current supplier can do this.

I’d recommend having Octopus dig deeper into the issue and get them to ping a support request to DCC internally.

In theory, you could potentially resolve the issue by moving supplier, but if the connection is totally dead then it won’t solve anything.

That’s my diagnosis so far.

 

 If your meter isn’t sending reads you’ll need to carry out a ‘smart meter health check’. You can find out more info on this, and other troubleshooting advice here.

 

21 replies

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Shads_OVO
Retired Moderator
Shads_OVO
Retired Moderator
September 6, 2024

HI @Boab,

 

Sorry to hear you’re experiencing this issue. 

 

It seems our forum volunteers have already given some good advice here. 

 

These threads may also be useful:

 

Please keep us updated.

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