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Minimarkle
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February 21, 2023
Solved

DCC are not receiving electricity data from a SMETS 2, Landis+Gyr E470 Smart meter/hub

  • February 21, 2023
  • 21 replies
  • 4314 views

I am impressed by the level of knowledge held by OVO Energy forum members. I was hoping to get advice about the lack of data communicated to the DCC.  I moved to an EV tariff with Octopus Energy on 24 November 2022, but they have not been able to receive information from the Landis+Gyr E470 smart meter/hub since that date.  The SMETS 2 meter was installed by EDF at the end of October 2022 and I moved to Octopus Energy within a few days (fixed tariff with EDF was ending at the end of November 2022).  For the first few weeks of November, when I was on a standard tariff with Octopus, I believe that electricity and gas data was being received via the DCC.  After contacting Octopus on a number of occasions, I was offered a “power-cycle” visit by an engineer.  This was completed on 6 February and within two days, apps such as Hugo, Loop and Bright were able to display electricity/gas data.  Surprisingly, Octopus could still not obtain information from the DCC.  This situation changed after a week, as the electricity data in unobtainable for all organisations.  The IHD has continued to display electricity and gas consumption since 8 February, which is a positive outcome.  Can any forum member advise me how I can re-connect the smart meter to the DCC and ultimately ensure that Octopus Energy receive the information?  

 

Best answer by Blastoise186

Updated on 07/11/25 by Chris_OVO:

 

Hmm…

From your photos it looks like the HAN is working fine. And if other apps are getting data just fine as well… Then my diagnosis is made much, much easier.

Either Octopus hasn’t got access to the equipment somehow, or (less likely) the Read Schedules aren’t set.

If they’re saying they cannot touch the meters AT ALL, then the most likely culprit I can think of is that they’ve somehow been locked out.

It’s a case of these connections (up until after the reset):

Meter <> Comms Hub: OK! Working fine

Comms Hub <> IHD: OK! Working fine

Comms Hub <> DCC = OK! Working fine

DCC <> Hugo, Loop, Bright etc = OK! Working fine

DCC <> Octopus = No connection

At least, that’s how I see it. But since then, something has gone even more wrong.

I think DCC needs to intervene on this one and do some pretty deep diagnostics that only DCC can do. Unfortunately, you can’t contact DCC yourself as they probably won’t respond - only your current supplier can do this.

I’d recommend having Octopus dig deeper into the issue and get them to ping a support request to DCC internally.

In theory, you could potentially resolve the issue by moving supplier, but if the connection is totally dead then it won’t solve anything.

That’s my diagnosis so far.

 

 If your meter isn’t sending reads you’ll need to carry out a ‘smart meter health check’. You can find out more info on this, and other troubleshooting advice here.

 

21 replies

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B
Newcomer
Boab
Newcomer
September 5, 2024

Thanks. I have an ongoing complaint with So Energy already, will give them some time to respond. I'm currently considering switching suppliers prior to the price rise which may long term sort my issues out if So Energy don't. I log my stats daily to track exact usage as I've got a wind turbine, solar PV system and a ground source heat pump here, makes it especially annoying when I can't access the info online anymore 😐

 

Ta for your help

BPLightlog
Super User
BPLightlogSuper User
Super User
September 5, 2024

There is an ongoing situation where what was possibly an update to the smart comms hub has not been set up to allow third party data collectors (against regulations). These specific installations appear to be being dealt with (almost) one by one. 
My data stopped for around 2 months from Hugo and Loop but has very recently returned. Hugo are very good in filling in past missing data so it’s worth keeping an eye on that. 
I use Bright and the Glow IHD from Hildebrand which has been my ever present source as it uses the local link with the smart meter and uploads to the Bright website. I also use their MQTT feed to populate my own data and my Home Assistant system. 

Bring me Sunshine ~ E&E {Solar PV, Battery Storage, Hybrid EV, ASHP and Home Assistant automation}
    Firedog
    Super User
    FiredogSuper User
    Super User
    September 5, 2024

    … since power was restored the data hasn't started logging again in over a month.

     

    What make and model is your meter?

    I ask because there has been a prolonged fault affecting the ability of third-party actors (known as other users, to distinguish them from ‘official’ ones like suppliers and DNOs) to retrieve data from some meter types. The fault was first reported in mid-late June and hasn’t fully been fixed yet. It’s possible your power cut was coincidental. We know that n3rgy, Hugo and Bright were all affected. Loop and some others get their data via n3rgy. I started being able to get my data from both Bright and n3rgy a few days ago.

      

    Noel | I have no official status; I'm just a volunteer who comes here to help other customers. My gear: Aclara SGM 1416-B Electricity-only E7 meter; Chameleon IHD3-PPMID-AAA | It may look as if I know what I’m talking about, but don’t let that fool you. |
      B
      Newcomer
      Boab
      Newcomer
      September 5, 2024

      Thanks, good info, I'm checking daily for my days appearing

      B
      Newcomer
      Boab
      Newcomer
      September 5, 2024

      Photo of my Smart Meter model.

       

       

      Firedog
      Super User
      FiredogSuper User
      Super User
      September 5, 2024

      Thanks. I hadn’t heard of problems with EDMI meters, so you may have avoided the problem I and others have faced. That’s a nice dual-band comms hub, too.

      I couldn’t find any information about Breeze - could you post a link to their website?

      Noel | I have no official status; I'm just a volunteer who comes here to help other customers. My gear: Aclara SGM 1416-B Electricity-only E7 meter; Chameleon IHD3-PPMID-AAA | It may look as if I know what I’m talking about, but don’t let that fool you. |
      B
      Newcomer
      Boab
      Newcomer
      September 5, 2024

      Apologies, I meant Bright not Breeze, it's the only app that seems able to get any of my stats currently.

        Blastoise186
        Super User
        Blastoise186Super User
        Super User
        September 5, 2024

        In that case, it sounds like you have a Hildebrand Glow IHD or Glow CAD? If so, that’s what Bright is probably using as a bridge.

        Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
        B
        Newcomer
        Boab
        Newcomer
        September 5, 2024

        Yes, during Bright setup I entered the IHD serial number not my mpan so I assume that's why the Bright app is giving me some usage data whilst the other apps aren't. Not at home just now but the IHD was installed at the same time as my smart Meter around three months back, took a few weeks but my data all populated on the Loop app after the new Smart Meter and IHD install, it's just since the power outage in late July my data hasn't started showing again yet on Loop or Hugo

        BPLightlog
        Super User
        BPLightlogSuper User
        Super User
        September 6, 2024

        …

        I use Bright and the Glow IHD from Hildebrand which has been my ever present source as it uses the local link with the smart meter and uploads to the Bright website. I also use their MQTT feed to populate my own data and my Home Assistant system. 

        As I mentioned earlier, a local link will often continue to register as it does so via the Home network (HAN) rather than the outside link (WAN) used by other services 

        Bring me Sunshine ~ E&E {Solar PV, Battery Storage, Hybrid EV, ASHP and Home Assistant automation}
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