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October 28, 2022
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Can I remove or disconnect my Smart Meter?

  • October 28, 2022
  • 23 replies
  • 8675 views

Hi,

 

My smart meter is not working and I would like the Trillant hub communicator to be  disconnected/removed.

 

It’s a Landys Gyr E470 and a Trillant SEAP 2001 V.

 

I can’t see any power button on the Trillant. How can I turn this thing off? 

 

Can I just cut the wire that link it to the Landys?

 

Many Thanks.

 

Best answer by Blastoise186

Updated on 15/10/25 by Chris_OVO:

I see. In that case, I’ll need to explain a few things. This is more or less the same explanation I give anytime anyone posts this type of question.

 

Firstly, I’m afraid you have no legal or human right to restrict or block EMF activity, not least because it’s literally completely impossible to block ALL of it coming into your property.

 

Even if some kind of EMP event was to wipe out all technology on the entire planet at once, there’d still be loads of background EMF from tons of natural sources - the Earth’s Core being one of them - and a pretty strong one at that!

 

You could even move to Timbuktu or Antarctica, and you’d still be exposed to the stuff. In the latter case, probably more than you might think due to the nature of that part of the world.

 

On top of that, ALL electrical and electronic devices emit EMF in one way or another. So what you’re basically saying is that you don’t want an electricity supply? You are also saying that you don’t want central heating of any kind, you don’t want a microwave oven… And you want to turn off the sun or literally any kind of light sources at all? Because all of that stuff is on the EMF Spectrum. So unless you want to plunge the entire universe into the stone ages, I’m afraid there’s nothing you can do to restrict EMF coming into your property. And that’s ultimately one of the reasons why you don’t have a legal or human right to restrict it - because it’s just impossible.

 

There used to be the ability to have the ZigBee HAN and Smart Functionality disabled completely with SMETS1 kit, but that functionality no longer exists at all with SMETS2 and has been de-activated and blocked with SMETS1 Meters - especially those that migrate to DCC. You can no longer make such requests as they will be denied. You cannot turn this functionality off by yourself either for anti-tamper reasons. Any attempt to do so may trigger an immediate tamper alarm - and these do get investigated.

 

Once commissioned, the Smart Functionality is permanently on until such time the equipment is decommissioned, which is only done if the equipment is being permanently removed by an authorised engineer.

 

Likewise, the meter remains property of the supplier at all times. The equipment that gets installed is at the discretion of the supplier - you have no say over that. If the installing supplier chooses to install Smart Meters, then once the install is completed you are committed to keeping them. By the same token, if you move into a property where Smart Meters are already present, there is no downgrade option to revert back to traditional legacy meters. Not least because all the stocks of those have basically been depleted at this point and there’s effectively none left in inventory to deploy.

 

It looks like your Smart Meters were installed by British Gas back in the SMETS1 days. They’ll be reactivated once they’re migrated to DCC via Enrolment & Adoption.

23 replies

Newcomer
February 6, 2023

Thanks. I still can’t submit a reading with the link. Have made numerous call’s before now but all futile the surprising thing I was told I used a gas while the house is a full electric installed building so can you see where the error is coming from 

Blastoise186
Super User
Super User
February 6, 2023

Please contact OVO to get the ball rolling: https://help.ovoenergy.com 

Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
Tim_OVO
OVO Staff
OVO Forum Legend
February 7, 2023

Hi @Misheal,

 

Please be advised that @Blastoise186 doesn’t work for OVO. He’s a customer forum member. This forum is for customers to talk to each other. 

 

People here might be happy to offer you some advice about your smart meter readings, or your usage (are you referring to doubts around meter readings, or usage shown in the graphs?). Just bear in mind no one here can access your OVO account or discuss account specifics. 

 

 

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