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Rank 1
October 28, 2022
Solved

Can I remove or disconnect my Smart Meter?

  • October 28, 2022
  • 23 replies
  • 8675 views

Hi,

 

My smart meter is not working and I would like the Trillant hub communicator to be  disconnected/removed.

 

It’s a Landys Gyr E470 and a Trillant SEAP 2001 V.

 

I can’t see any power button on the Trillant. How can I turn this thing off? 

 

Can I just cut the wire that link it to the Landys?

 

Many Thanks.

 

Best answer by Blastoise186

Updated on 15/10/25 by Chris_OVO:

I see. In that case, I’ll need to explain a few things. This is more or less the same explanation I give anytime anyone posts this type of question.

 

Firstly, I’m afraid you have no legal or human right to restrict or block EMF activity, not least because it’s literally completely impossible to block ALL of it coming into your property.

 

Even if some kind of EMP event was to wipe out all technology on the entire planet at once, there’d still be loads of background EMF from tons of natural sources - the Earth’s Core being one of them - and a pretty strong one at that!

 

You could even move to Timbuktu or Antarctica, and you’d still be exposed to the stuff. In the latter case, probably more than you might think due to the nature of that part of the world.

 

On top of that, ALL electrical and electronic devices emit EMF in one way or another. So what you’re basically saying is that you don’t want an electricity supply? You are also saying that you don’t want central heating of any kind, you don’t want a microwave oven… And you want to turn off the sun or literally any kind of light sources at all? Because all of that stuff is on the EMF Spectrum. So unless you want to plunge the entire universe into the stone ages, I’m afraid there’s nothing you can do to restrict EMF coming into your property. And that’s ultimately one of the reasons why you don’t have a legal or human right to restrict it - because it’s just impossible.

 

There used to be the ability to have the ZigBee HAN and Smart Functionality disabled completely with SMETS1 kit, but that functionality no longer exists at all with SMETS2 and has been de-activated and blocked with SMETS1 Meters - especially those that migrate to DCC. You can no longer make such requests as they will be denied. You cannot turn this functionality off by yourself either for anti-tamper reasons. Any attempt to do so may trigger an immediate tamper alarm - and these do get investigated.

 

Once commissioned, the Smart Functionality is permanently on until such time the equipment is decommissioned, which is only done if the equipment is being permanently removed by an authorised engineer.

 

Likewise, the meter remains property of the supplier at all times. The equipment that gets installed is at the discretion of the supplier - you have no say over that. If the installing supplier chooses to install Smart Meters, then once the install is completed you are committed to keeping them. By the same token, if you move into a property where Smart Meters are already present, there is no downgrade option to revert back to traditional legacy meters. Not least because all the stocks of those have basically been depleted at this point and there’s effectively none left in inventory to deploy.

 

It looks like your Smart Meters were installed by British Gas back in the SMETS1 days. They’ll be reactivated once they’re migrated to DCC via Enrolment & Adoption.

23 replies

Newcomer
February 6, 2023

I recently cleared up my debit on Saturday have been out of the house since then. I checked on my OVO app at work am on debit of - 16 pounds when am not home and nobody is at my house and all my appliances turned off so where is this reading coming from is that not an error ? Please I need something to be done on my case

juliamc
Rank 20
Rank 20
February 6, 2023

You won’t have to pay if your meter reading is wrong on your account. This can be checked by a Read Dispute.

I’ll just check if you need to phone…..

@Tim_OVO does the customer always have to initiate a Read Dispute or are they triggered automatically if the reading/bill amount is way off ?

Newcomer
February 6, 2023

But have been paying despite the erroneous meter reading. I will still prefer sending my meter reading to see maybe there will be a difference.

Blastoise186
Super User
Super User
February 6, 2023

Hi @Misheal ,

What do you mean by “disconnected”?

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juliamc
Rank 20
Rank 20
February 6, 2023

Understood - if you go through the Read Dispute process your payments are put on hold until it’s sorted out.

Newcomer
February 6, 2023

Please I don’t want the smart meter anymore am tired of the erroneous and high readings.I prefer sending my readings 

Newcomer
February 6, 2023

Please how do I go about that?

Blastoise186
Super User
Super User
February 6, 2023

I see. I’m afraid disconnection is not possible. Once the meter is in, there’s no downgrade.

Try 

 

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Newcomer
February 6, 2023

I have come across this article so many times and have done the needful. But why is it difficult for you guys to yield to my requests. You people keep insisting the meter is right but as a consumer I can detect a lot of errors with the smart meter. I hardly stay home but my smart meter keeps telling me I use 4 to 5 pounds of electricity while all appliances are switched off. Who is using it please 

juliamc
Rank 20
Rank 20
February 6, 2023

Have a read of this

https://www.ovoenergy.com/guides/energy-guides/guide-to-meter-reading-disputes

and 

Phone: 0330 303 5063

normal opening hours are Mon-Fri 9am-5pm

but avoid Mondays as they’re VERY busy.