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ted
Rank 1
Apr 17, 2019 6:00 PM UTC
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Can I have a smart meter with an Economy 7 plan?

When I last spoke with OVO I was told a smart meter could not be fitted as we were on Economy 7 dual rate tariff. I am now being bombarded with emails and phone calls from OVO trying to get me to have a smart meter.

Has the situation changed, can I now get a smart meter and keep my Economy 7 tariff?

If not, and OVO do have my records, why do you keep asking me (and presumably everyone else on Economy 7) the same question over and over again?

Eva_OVO
Eva_OVOBest Answer
OVO Staff
Apr 18, 2019 11:16 AM UTC

Updated on 28/10/25 by Ben_OVO


I want to change from single rate to Economy 7

 

Unfortunately, we don't currently have the functionality to change Smart Meters from Single Rate to Economy 7, or vice versa. 

 

Economy 7 to Single Rate 

 

Although we're unable to physically change the functionality of meters right now, we can offer an Economy 7 to single rate plan! This means you’ll be paying the same rate for each register (peak and off-peak).

 

If this is something you’re interested in, please get in touch with our Support Team.

 

Single Rate to Economy 7 

 

At the moment there's no way for customers who wish to switch their Smart Meters from Single Rate to Economy 7. 

​​​​​​

 

Great question to ask about the possibility of installing a smart meter if you’ve got an Economy 7 setup.  

We fit Aclara SMETS 2 smart meters for all Economy 7 set ups including those that use a 5th port/terminal connection, such as underfloor heating or storage heaters on economy 7 - More info here.

When it’s installed the smart meter will match the function of your previous meter (ie a dual rate traditional meter will be replaced by a dual rate Smart Meter).

 

If you’re currently Economy 7 but you’d like to be on a single rate tariff, reach out to our Support Team. While we can’t currently change the meter functionality, we can charge you the same rate for each register.  
 

There’s other great benefits to getting a smart meter installed - read more about this here.

 

OVO member but not got a smart meter yet? - Book today!

Smart Meter not communicating with OVO? Fill in this Online Form. 

Interested but not yet an OVO member? - Check out our plans!

 

My friend told me how electricity is measured and I was like Watt!
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69 replies

Eva_OVO
OVO Staff
Eva_OVOBest Answer
OVO Staff
Apr 18, 2019 11:16 AM UTC

Updated on 28/10/25 by Ben_OVO


I want to change from single rate to Economy 7

 

Unfortunately, we don't currently have the functionality to change Smart Meters from Single Rate to Economy 7, or vice versa. 

 

Economy 7 to Single Rate 

 

Although we're unable to physically change the functionality of meters right now, we can offer an Economy 7 to single rate plan! This means you’ll be paying the same rate for each register (peak and off-peak).

 

If this is something you’re interested in, please get in touch with our Support Team.

 

Single Rate to Economy 7 

 

At the moment there's no way for customers who wish to switch their Smart Meters from Single Rate to Economy 7. 

​​​​​​

 

Great question to ask about the possibility of installing a smart meter if you’ve got an Economy 7 setup.  

We fit Aclara SMETS 2 smart meters for all Economy 7 set ups including those that use a 5th port/terminal connection, such as underfloor heating or storage heaters on economy 7 - More info here.

When it’s installed the smart meter will match the function of your previous meter (ie a dual rate traditional meter will be replaced by a dual rate Smart Meter).

 

If you’re currently Economy 7 but you’d like to be on a single rate tariff, reach out to our Support Team. While we can’t currently change the meter functionality, we can charge you the same rate for each register.  
 

There’s other great benefits to getting a smart meter installed - read more about this here.

 

OVO member but not got a smart meter yet? - Book today!

Smart Meter not communicating with OVO? Fill in this Online Form. 

Interested but not yet an OVO member? - Check out our plans!

 

My friend told me how electricity is measured and I was like Watt!
Newcomer
Alan 210
Newcomer
Jan 7, 2021 1:25 PM UTC

Hello, I’ve just had a Smart meter fitted by Scottish Power and I have storage heaters. As I’m on a single rate tariff, can I switch to Economy 7 or 10?...Alan.

Blastoise186
Super User
Blastoise186Super User
Super User
Jan 7, 2021 5:52 PM UTC

Hi @Alan 210 ,

Yup, that should indeed be possible. You’d need to request this change over the phone since it’s considered a change of contract and requires verbal agreement with most suppliers.

If you’re with OVO, you can contact the Support Team for this and they’ll sort this out for you. You can discuss which one would be best as well.

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    Newcomer
    Alan 210
    Newcomer
    Jan 7, 2021 5:55 PM UTC

    Fantastic, Thanks so much for your help.

      Rank 2
      Megha
      Rank 2
      Jan 8, 2021 10:23 AM UTC

      Turns out OVO can’t move me to an economy 7 meter with the current smart meter I have which was installed by OVO so I would unfortunately need to move to another provider instead 

      Newcomer
      Alan 210
      Newcomer
      Jan 8, 2021 10:35 AM UTC

      Thanks for your help. Alan.

        Blastoise186
        Super User
        Blastoise186Super User
        Super User
        Jan 8, 2021 10:44 AM UTC

        Hi @Megha ,

        That seems strange. Can you show me a photo of your electric meter and I can check that for you.

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        Rank 2
        Megha
        Rank 2
        Jan 9, 2021 6:50 PM UTC

        It’s in the common cupboards in the block of flats so haven’t been able to access it yet but the Serial No starts with 16P as per my account if that is of any help 

        Blastoise186
        Super User
        Blastoise186Super User
        Super User
        Jan 9, 2021 7:28 PM UTC

        Thanks @Megha ,

        That makes it sound like a SMETS1 Smart Meter to me. If it was installed by (or on behalf of) OVO, it’s probably also a Secure branded one as well, which is fully compatible with OVO’s systems.

        I’m wondering if an agent just got confused here, because the Secure Liberty 100 family is definitely capable of being used in Economy 7 mode without needing a second meter installed.

        I’d suggest contacting the Support Team again with a link to this thread. I’m well known to the support team now, so if you mention that you’ve spoken to me as well about this on the forum, that should make things easier.

        Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
          Rank 2
          Megha
          Rank 2
          Jan 9, 2021 8:56 PM UTC

          Thanks @Blastoise186 i will try and contact the team next week and share this information with them

          Show more replies
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