Can I have a smart meter with an Economy 7 plan?

Perfect thank you for all the help! I’ll use this information when I give a call to OVO as the online chat advisors always give me the same response that it isn’t possible.

I can have a timer fit in if the meter doesn’t allow automatic turn on and off of the immersion heater

That could work.

I think the Secure Liberty 110 was the one that had five-terminals and could do the automagical timer switching tricks by itself, but the Secure Liberty 100 lacks this feature. Still, nothing you can’t fix with a simple timer switch on your heaters. 

Oh, and please let the agent know you’ve spoken to us here on the forum and provide a link to this thread! You’ll be amazed how much that helps.

If they’re still unsure, please give us a shout and I’ll ask @Tim_OVO to have a chat with the teams.

Hi @Megha yes I’ve just confirmed that it is a functionality limitation with the new billing platform. 

This means we’re unable to support remotely changing your smart meter from a single rate to a duel rate. 

This platform is under constant improvement, so I’d hope this function will be available in the future. But as you can imagine, I won’t try and provide a time frame for this improvement to be rolled out. 

Thanks @Tim_OVO 

will any communication be sent out when this is sorted or will I need to contact OVO again?

happy to hold off for a few weeks for an update if not I’ll try and move to another provider

thanks 

Hi @Megha ,

I think this is something that can probably be announced via the forums in some way once it’s fixed. I’ll double check with Tim to make sure.

If I do hear anything, I’ll make sure to let you know.

Yep @Megha I will be advised internally when this functionality is re-introduced, so I will update this topic when I do. 

However I can’t give a timeframe on this. Hopefully very soon as I know you won’t be the last member that will want this change!

Do your company supply and fit Smets 2 Jule tariff metres?

Hi @Greame and welcome to the Forum. Please be aware that you’re corresponding here with fellow energy consumers. These pages are hosted by OVO, but “we” don’t represent the company!

Nevertheless, I can probably answer this question.

There are two possible answers, depending on what you mean by Jule.

Joule = SI unit of Energy. Yes, all SMETS2 Meters record energy, but this is usually shown as kWh rather than joules.

Dual = a meter with two tariff capability. Yes, all SMETS2 Meters must support at least four different tariff rates.

But please note that the multi-tariff capability is unlikely to be the way forward for domestic energy consumption in the UK. We are gradually moving towards Time of Use tariffs, which divide each day into 48 half-hour periods.

Please post again if you’d like clarification, or to discuss these options further.

@Transparent = 

@Greame the only thing I’d add to this is the link you will need to book in your appointment - click here