Hi ​@AutoTech ,

Sounds to me like you have a SMETS1 setup. Unfortunately, you can’t use a SMETS2 IHD with those - it won’t work and your existing one is too old to be replaced for free. However, you can get a new IHD if you fancy one and don’t mind buying it.

If you can show me what you’ve got, I can confirm your options. In the meantime, check this guide out:

Sorry, but I’m not so sure that Autotech is talking about his ‘In House Display’ being faulty, isn’t it the actual type1 meter?

I had installed an original type1 smart meter many years ago by OVO and theoretically it should have been up graded with new type2 software over the airways by now BUT I have no idea where it has. Fortunately, I have had no problems with it but how can I find out whether it has in actual fact been up graded?       

If it works properly, this tool is supposed to find out whether your SMETS1 meter has been ‘enrolled and adopted’ on to the DCC’s smart network:

Check if your smart meter should work in smart mode - Citizens Advice

This is my IHD and meter. The previous owner used to have economy 7 tariff but I just have a flat rate tariff.

Thanks for the pictures (friendly hint: next time someone asks you to post a photo of your meter, touch Button ‘A’ to light up the display before taking the picture).

That isn’t a ‘Type One’ smart meter - it’s a state-of-the-art SMETS2 meter just like my own installed in February 2024. The battery you’ve been removing must be the one in the IHD, which is also on the surface identical to mine. What do you see that tells you it needs resetting?

Hey ​@AutoTech 

I’m glad to see some of our community members have already stopped by here with some great advice! As Firedog has said, you’ve actually got one of the newer, 2nd generation meters rather than first. I’ve linked below to a guide for this meter which might be helpful for you:

If you could give a little more detail as to what’s making you think it’s resetting, that’d be really helpful in us trying to suggest a solution.

I have also moved your topic over to the ‘Smart Meters’ area of the Forum as it’ll be better suited there than within the Beta Group, you can come back to your topic here anytime.

The display gets stuck on annual or monthly usage, or it displays a message that I’m over budget though I haven’t touched it. The only way to reset it to disconnect the power and remove the battery. It doesn’t have a reset button.

There will be a ‘default’ budget level already set.  Once you exceed this level, the display moves to show when you’re over an annual or monthly level.

You can set your own budget, using the menu on the IHD. That would stop the unexpected jump to a monthly or annual screen.

There’s a guide here 

Thank you Firedog I’ve tried the Citizen advice link and apparently :

Your electricity meter isn’t working in smart mode

You have a first generation (SMETS1) electricity meter.

Your supplier can't support it in smart mode yet.

You should take regular meter readings and send them to your supplier. If you don’t, they’ll send you estimated bills.

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Which is very strange as it’s happily working as a smart meter and sending my readings every night! ………… Just so long as I stick with OVO I guess, otherwise I’m stuffed……. (At the moment I’m happy with OVO by the way)

BUT why hasn’t my meter been upgraded to SMETS2, I thought that by now it should have been.

Thanks for this!

You likely qualify for a FREE hardware replacement to a SMETS2 Meter on the basis that it should have gone through E&A by now.

Could ya show us some snaps of the meter first though? I just want to be sure about something.

Pictures already posted earlier

Those weren’t from AGKett though - there’s two users talking in the thread at once

Blastoise186 - Yes sorry for the confusion on this feed, I seem to have butted in sorry!

The pic you were after, regarding a possible upgrade to SMETS2 :

Thanks!

Yeah… Something’s not right there… That thing should have migrated by now but it seems totally dead.

If waking it up with buttons does nothing - contact OVO to report a dead meter.

Either way, you DO qualify for a hardware swap. I’ll give ​@Lukepeniket_OVO a heads up in case you get stumped. But please try through Support first.

TBH I’m actually surprised Secure is still running their Smart Meter System Operator (SMSO) Network AT ALL at this point - it was supposed to have been turned off ages ago!

Thank you Blastoise186 but it’s not dead. It might look dead in the photo but every night my SMETS1 does send my readings to OVO and the red lights are flashing, the screen gives me the readings and the IHD works fine.. BUT if it hasn’t upgraded and should of, then a new one is needed. Yes I’ll try support first. Cheers.

 ‘surprised Secure is still running their Smart Meter System Operator (SMSO) Network AT ALL at this point - it was supposed to have been turned off ages ago!’ says Blastoise186

‘Something does seem a little off’ says Abby_ OVO 

Ok, now this is getting interesting as I asked the question via OVO Messenger about whether if I changed Supplier (not that I am…...yet) would they be able to log in and use my SMETS1 upgraded (?) meter……. Here is the answer…..  

Hi Adrian, Thanks for getting back to us, I'm sorry for any confusion that we've caused you. Another supplier will be able to take your meter reads on a half-hourly basis as we are now from your smart meters, and if there are any problems with your meter (such as if they suddenly stop sending in readings), they'd certainly let you know as we would. However, you would not need to have new meters installed if you were to move to another supplier if your current meters were still working. If, during your transition to a new supplier, and if they hypothetically need to see any of your reads during your time with us, we'd liaise with them directly.

You need to ask OVO to replace the meter due to E&A Failure - use this thread for reference with the live chat agent.