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September 23, 2025
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Can I get a Smart Meter Upgrade?

  • September 23, 2025
  • 19 replies
  • 443 views

I have a Type One smart meter which often needs resetting by removing the battery; can I get an upgrade to a Type 2?

Best answer by Abby_OVO

Hey ​@AGKett 

 

I’m glad to see Blastoise186 has been able to help out here. For the most part, we won’t change the meter unless it’s faulty, so if the SMETS 1 has been doing it’s job correctly then I can understand why the meter itself hasn’t been upgraded - although these are starting to take place more often to upgrade in certain circumstances.

 

Something does seem a little off still if you’re getting that response through the link. There could be a number of possibilities causing this, one that does spring to mind is it could be that the software hasn’t been able to update and enroll onto what we call the DCC, which could mean the Support Team would look to get the meter changed so you continue to benefit from a working smart meter. While most have been completed and enrolled, there are the odd few that still require further work such as a meter replacement to have them enrolled.

 

 

This is only one of a few possibilities so if you’ve not done so already, do reach out to the Support Team who’ll run a few checks and see what they can do about a replacement if needed/available.

 

Do let us know how you get on.

19 replies

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BPLightlog
Super User
BPLightlogSuper User
Super User
September 24, 2025

Thanks for this!

You likely qualify for a FREE hardware replacement to a SMETS2 Meter on the basis that it should have gone through E&A by now.

Could ya show us some snaps of the meter first though? I just want to be sure about something.

Pictures already posted earlier

 

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Blastoise186
Super User
Blastoise186Super User
Super User
September 24, 2025

Those weren’t from AGKett though - there’s two users talking in the thread at once

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    A
    Anonymous
    September 24, 2025

    Blastoise186 - Yes sorry for the confusion on this feed, I seem to have butted in sorry!

    The pic you were after, regarding a possible upgrade to SMETS2 :

     

      Blastoise186
      Super User
      Blastoise186Super User
      Super User
      September 24, 2025

      Thanks!

      Yeah… Something’s not right there… That thing should have migrated by now but it seems totally dead.

      If waking it up with buttons does nothing - contact OVO to report a dead meter.

      Either way, you DO qualify for a hardware swap. I’ll give ​@Lukepeniket_OVO a heads up in case you get stumped. But please try through Support first.

      Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
      Blastoise186
      Super User
      Blastoise186Super User
      Super User
      September 24, 2025

      TBH I’m actually surprised Secure is still running their Smart Meter System Operator (SMSO) Network AT ALL at this point - it was supposed to have been turned off ages ago!

      Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
      A
      Anonymous
      September 24, 2025

      Thank you Blastoise186 but it’s not dead. It might look dead in the photo but every night my SMETS1 does send my readings to OVO and the red lights are flashing, the screen gives me the readings and the IHD works fine.. BUT if it hasn’t upgraded and should of, then a new one is needed. Yes I’ll try support first. Cheers.

      Abby_OVO
      Community Manager
      Abby_OVOSolved
      Community Manager
      September 25, 2025

      Hey ​@AGKett 

       

      I’m glad to see Blastoise186 has been able to help out here. For the most part, we won’t change the meter unless it’s faulty, so if the SMETS 1 has been doing it’s job correctly then I can understand why the meter itself hasn’t been upgraded - although these are starting to take place more often to upgrade in certain circumstances.

       

      Something does seem a little off still if you’re getting that response through the link. There could be a number of possibilities causing this, one that does spring to mind is it could be that the software hasn’t been able to update and enroll onto what we call the DCC, which could mean the Support Team would look to get the meter changed so you continue to benefit from a working smart meter. While most have been completed and enrolled, there are the odd few that still require further work such as a meter replacement to have them enrolled.

       

       

      This is only one of a few possibilities so if you’ve not done so already, do reach out to the Support Team who’ll run a few checks and see what they can do about a replacement if needed/available.

       

      Do let us know how you get on.

      Currently Playing: She's Electric
        A
        Anonymous
        September 27, 2025

         ‘surprised Secure is still running their Smart Meter System Operator (SMSO) Network AT ALL at this point - it was supposed to have been turned off ages ago!’ says Blastoise186

        ‘Something does seem a little off’ says Abby_ OVO 

        Ok, now this is getting interesting as I asked the question via OVO Messenger about whether if I changed Supplier (not that I am…...yet) would they be able to log in and use my SMETS1 upgraded (?) meter……. Here is the answer…..  

        Hi Adrian, Thanks for getting back to us, I'm sorry for any confusion that we've caused you. Another supplier will be able to take your meter reads on a half-hourly basis as we are now from your smart meters, and if there are any problems with your meter (such as if they suddenly stop sending in readings), they'd certainly let you know as we would. However, you would not need to have new meters installed if you were to move to another supplier if your current meters were still working. If, during your transition to a new supplier, and if they hypothetically need to see any of your reads during your time with us, we'd liaise with them directly.

          Blastoise186
          Super User
          Blastoise186Super User
          Super User
          September 28, 2025

          You need to ask OVO to replace the meter due to E&A Failure - use this thread for reference with the live chat agent.

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            OVO (S) Gas Limited is part of OVO Group Ltd