Can I get a replacement E10 smart meter through E.ON as they're saying I can't?

Thanks Ben_OVO but Eon won't give me the tariff and also as to whether or not it's a and fixed or variable.

Hopefully I will hear from them later today with everything !! I wish !!

Thanks again.

Kind regards

​@Dreghorn1 did you see the tariff that I posted above?

There’s no Standing Charge detailed there other that it says “set at the Price Cap”.

Whilst a quote from Eon would be preferable for you, (and may be different to the above depending on where you live), they seem oddly reluctant to give you one.

So if they wont commit themselves yet then at least the above gives you an indication of what to expect.

E.On Next publish their variable tariffs. You can see the current E10 prices here (so long as Sean got it right … ) : *April 25 Prices - seans version.xlsx. You’ll notice that the E7 and E10 prices are pretty much identical except for the offpeak rate.  

I don’t know why your agent is being so coy about prices. This is what I was quoted for a fictitious address in Bathgate for their new Smart Saver plan:
  

Many thanks Firedog, much appreciated. I have been unable to find out if this product is fixed, and if so for how long, or a variable rate. Somehow Eon can't or won't tell me. 

My current contact ends August next year and is fixed. A rate with which I am happy as I can budget it from my pension.

Thanks again.

Kind regards

All I am seeking is for Eon to agree to provide a new meter, smart or otherwise, and to set up the new meter so I can continue with my current fixed E10 rate product. I didn't realise that this would be so difficult.

Hey ​@Dreghorn1 

Sorry to hear you’ve had to take it to Ombudsman in the end.

Hopefully you get the outcome you desire. Do pop back if you can when you have an update, it would surely be helpful to others in the community.

Good afternoon all,

I have been, and in fact still on, a bigger roller coaster than that offered at Alton Towers.

Yesterday I thought all was good as it had been sorted with  a message to me saying my off-peak rates/times were  “...00:00-07:00, 13:00-16:00, 23:00-24:00 @ 13.423p/kWh (inc VAT).

Today Eon sent me a message saying “...the off peak hours are likely to be from 23:00 - 07:30.” totally contradicting the previous day’s information.

What can I trust ? What can I believe from Eon ?

( Thanks for listening to my moan! )

Kind regards

I’m guessing it came from two different departments. 🙄

If  only !!

The first message was confirmed by a second person yesterday , so alll good, but when I was trying to arrange a meter installation, the second person changed the off-peak hours to just 23.00 to 07.30 !

As a matter of interest has anyone come across the  SSC 00228 ?  Thanks