Can I get a replacement E10 smart meter through E.ON as they're saying I can't?

Thanks Firedog , as always, so helpful.

Much appreciated.

Kind regards

​@Dreghorn1 If I had got that letter from E.ON it would be like a red rag to a bull so I went back to ChatGPT to see if it could cast any further illumination on the Economy 10 / SPEN combination and it came up with this:

Economy 10 meters can be available in Southern Scotland (including the SP Energy Networks (SPEN) distribution area), but availability depends on a few factors:

1. Electricity Supplier Support

Not all suppliers support Economy 10 tariffs—even in areas where the network supports it. You'll need to check with suppliers that offer Economy 10 in SPEN, such as:

Scottish Power

SSE (now part of OVO Energy)

EDF Energy

E.ON Next (rare, but worth checking)


Some suppliers might only offer Economy 7, which is more common but gives fewer off-peak hours.

2. Meter Configuration

SPEN supports the infrastructure for multi-rate tariffs like Economy 10, but:

Your current meter might need to be upgraded or replaced.

The meter has to be programmed correctly for the 10 hours of off-peak electricity (spread across day/night/weekend).


3. Property Suitability

Economy 10 works best for homes using electric heating systems like:

Electric storage heaters

Wet electric systems

Underfloor heating


What You Can Do:

Call your current supplier and ask if they support Economy 10 in your postcode. [We've probably covered that]

Ask SPEN or your DNO directly whether your local network supports multi-rate metering.

Compare suppliers that offer Economy 10 and confirm they serve your area.


If you'd like, I can help you find suppliers currently offering Economy 10 in your region—just let me know your postcode or the first part (e.g., "EH48").
 

ChatGPT

Interesting that it mentioned E.ON

In the end I suppose it depends how much mud wrestling you want to do with E.ON so you could take ​@Firedog’s line with the deadlock letter or if you give me the first part of your postcode (by direct message if you don't want it to be public on here) then I could possibly find other suppliers who are willing to treat you as a valued customer and resolve your issue.

Peter

PS It would be mud wrestling all the way for me, however, it might be a pyrrhic victory in that even if E.ON gave up and waved the white flag, if it ever went wrong it might take ages to fix any technical or billing problem.

Thanks Peter for your message.

I have an e10 meter ( since 2007) and my current Eon contract is a fixed rate one until August 2026 with which I am happy and would be reluctant to move as we are ok with the rates.

Location is, as youu have surmised, EH48 

Kind regards

Ok. This is what came back which I’ve not edited. Obviously E.ON can be disregarded but it would be a case whether you can get E10 with someone else. I hope there is something useful here.

Peter

ChatGPT said:

Good aftrenoon one and all,

Please see below a further communication I have just received from Eon. Things MIGHT be looking up although I have asked for the pricing for each period as well as if it is for a fixed period ( which I am after).

Kind regards

(from Eon)

I understand that what we are offering isn't exactly the same as what you currently have - and I have outlined the reasons in previous emails.

We are only able to program the new smart meters to an eco7 set up, however we have recently introduced a new tariff which is the Next Smart Savers. At the moment this is only available to customers with a smart meter and includes different rates:

• Peak, 4pm-7pm
• Super Off-Peak, 2am-5am
• Off-Peak (all other times)

As you don't currently have a smart meter we cannot quote you on this tariff but if you do choose to upgrade we will be able to share more details.

This is the only other option I can think of that is potentially similar to your current set up.

I suppose they have at least addressed the fair treatment for existing customers requirement and which sort of puts the ball back in your court so you would at least need to evaluate their offer before lodging a complaint. I think it is now down to you to decide which way to go with the options laid out above so I don't feel we can help in any particular way at this point.

However, if you need any further help or information please come back on here and tag at least one of us including ​@Ben_OVO and we'll see what we can do.

Peter et al

Best of luck with this ​@Dreghorn1, please feel free to keep us updated here!

I’m in agreement with ​@Firedog that sometimes the lines between ‘can’t’ and ‘won’t’ can be blurred, and sometimes this means escalating a complaint to a higher level unfortunately.

Just want to say a big thanks to ​@Firedog and ​@Peter E for giving such great advice (as usual) on this topic 👏

I found this on MSE which gives the rates and says they are fixed for 12 months:
https://www.moneysavingexpert.com/utilities/are-there-any-cheap-fixed-energy-deals-currently-worth-it/

E.on Next Smart Saver - cheaper off-peak electricity for all

Unless you've Economy 7, most time of use tariffs are usually aimed at households with an EV or heat pump. Yet E.on Next has recently launched a time of use tariff available to any dual-fuel or electricity-only household.

The E.on Next Smart Saver tariff offers three electricity rates throughout the day:

• Off-peak (5am-4pm and 7pm-2am) - 20.11 p/kWh.

• Super off-peak (2am-5am) - 16.33 p/kWh.

• Peak (4pm-7pm) – 38.48 p/kWh.

On the Price Cap, you pay 27.03p/kWh, on average - so both the off-peak and super off-peak rates are much cheaper, yet the evening peak rate is around 40% more than the Cap. So if you can avoid using electricity during that time, you'll likely be able to save against the Price Cap.

However, unless you can fully shift use out of the peak evening period, it's likely most would be better off on one of the cheapest fixes on the market.

The standing charges for both gas and electricity on E.on Next's Smart Saver tariff are set at the Price Cap, while gas rates are slightly cheaper (6.48p/kWh on average compared to 6.99p/kWh under the current Price Cap).

The rates are fixed for 12 months, but there are no early exit fees, so you can switch to another tariff or supplier if you find this isn’t working for you.

Good evening all,

I thought I was getting somewhere but…….. !

Have received this from Eon “As you don't currently have a smart meter we cannot quote you on this tariff but if you do choose to upgrade we will be able to share more details “

They want to change my old meter to a smart meter but until I do they wont tell me the tariff ! Oh so helpful

Must admit, I am getting a wee bit frustrated with thiis .

Best wishes to all

That does sound bizarre and not very transparent…

Maybe ask them for the unit rates and standing charges. You’d then be able to calculate your annual consumption and the overall cost. You can do this by simply deducting a reading a year ago from today’s read like this:

16/05/25 reads: 2000 (peak) / 1500 (off peak)

16/05/24 reads: 1000 (peak) / 0800 (off peak)

2000 - 1000 = 1000 (peak annual usage)

1000 - 800 = 200 (off-peak annual usage)

You could then multiply these figures by their respective unit rates. For example, if the peak unit rate was 22.5p/kwh, then it’d be 1000 x 0.225 = £225 per year etc.

You’d then do the same for the off peak rate, and you’d also need to add up the daily standing charges on top of this.

Remember to ask them the unit rates and standing charges including VAT.

I hope this helps