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Best answer by BPLightlog

Updated on 10/12/25 by Abby_OVO

 

There was a large update yesterday for all the Jan 1 price changes which might well have delayed your data. 
I would check again in a few days to see if they’ve been restored. 

 

Mine came back earlier this evening and everything looks to be working correctly again.

Yes, 01 Jan has been updated.

 

There may be a delay with meter readings for 1st Jan, as well as the other 3 dates throughout the year due to the Price Cap changes as mentioned by BPLightlog. This should be fixed now, and should only ever be a temporary delay due to the amount of data running through the DCC for the updates.

 

If you’re still experiencing an issue a couple of days later, the following topics may be helpful:

 

16 replies

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S
Rank 2
samsonluk
Rank 2
January 12, 2025

I received the IHD a while ago but never got it connected to the meter.

Abby_OVO
Community Manager
Abby_OVO
Community Manager
January 13, 2025

Hey ​@samsonluk 

 

Sorry to hear this, unfortunately we don’t have access to accounts here at the Forum to have that commissioned, but the Support Team will be able to help you out with that. 

 

I’d recommend contacting them via live chat as they’ll have a few questions about the IHD and will ask you to complete some actions too, so it’s best to be on a live communication channel.

 

 

Keep us updated with how you get on.

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S
Rank 2
samsonluk
Rank 2
January 13, 2025

Thanks for the advice! I'll identify the type of IHD and reach out to the support team through live chat tomorrow.

    Emmanuelle_OVO
    Retired Moderator
    Emmanuelle_OVO
    Retired Moderator
    January 14, 2025

    Keep us posted with how you get on ​@samsonluk 

    Renewable Energy? Big Fan.
    S
    Rank 2
    samsonluk
    Rank 2
    January 25, 2025

    Keep us posted with how you get on ​@samsonluk 

    I wanted to let you know that I sent the IHD info to the support team, and they suggested I leave the IHD on for 24 hours and then do a power reset, but it still didn't connect to the smart meter.

    Ben_OVO
    Community Manager
    Ben_OVO
    Community Manager
    January 27, 2025

    Hi ​@samsonluk 

     

    Sorry to hear of the continuing IHD issues. I’d recommend getting back in touch with Support. When you receive a new IHD, you need to contact our Support team to ask them to pair it to the smart meters (they will open up the pairing network on our end and talk you through how to pair the IHD).

     

    If you’ve already had the IHD paired, then it will be worth asking Support to run an ‘Xjoin’, which is a remote request that will be sent to your smart meter so that it registers the IHD. Let us know how you get on!

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