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Best answer by BPLightlog

Updated on 10/12/25 by Abby_OVO

 

There was a large update yesterday for all the Jan 1 price changes which might well have delayed your data. 
I would check again in a few days to see if they’ve been restored. 

 

Mine came back earlier this evening and everything looks to be working correctly again.

Yes, 01 Jan has been updated.

 

There may be a delay with meter readings for 1st Jan, as well as the other 3 dates throughout the year due to the Price Cap changes as mentioned by BPLightlog. This should be fixed now, and should only ever be a temporary delay due to the amount of data running through the DCC for the updates.

 

If you’re still experiencing an issue a couple of days later, the following topics may be helpful:

 

16 replies

Blastoise186
Super User
Blastoise186Super User
Super User
January 2, 2025

Hi ​@DuncanL ,

You should check the Meter Readings too - NOT just the usage data.

If it appears to be dead, https://smart-meter-help.ovoenergy.com can usually diagnose the issue.

Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
    BPLightlog
    Super User
    BPLightlogSuper UserSolved
    Super User
    January 2, 2025

    Updated on 10/12/25 by Abby_OVO

     

    There was a large update yesterday for all the Jan 1 price changes which might well have delayed your data. 
    I would check again in a few days to see if they’ve been restored. 

     

    Mine came back earlier this evening and everything looks to be working correctly again.

    Yes, 01 Jan has been updated.

     

    There may be a delay with meter readings for 1st Jan, as well as the other 3 dates throughout the year due to the Price Cap changes as mentioned by BPLightlog. This should be fixed now, and should only ever be a temporary delay due to the amount of data running through the DCC for the updates.

     

    If you’re still experiencing an issue a couple of days later, the following topics may be helpful:

     

    Bring me Sunshine ~ E&E {Solar PV, Battery Storage, Hybrid EV, ASHP and Home Assistant automation}
      D
      Rank 9
      DuncanLAuthor
      Rank 9
      January 2, 2025

      The meter reading seems to be ok but app is showing no usage and my cost for year so far as £0.00.  There is a meter reading showing for 1 Jan but although it says Smart beside it, it may be the manual reading (it’s the same figure) I submitted when I realised yesterday that there was a problem.  

      Blastoise186
      Super User
      Blastoise186Super User
      Super User
      January 2, 2025

      If it’s zero for this year so far - that’s expected due to price cap stuff. The reading for the 1st January will also be for the previous day, which is intended behaviour.

      Try again in a few days!

      Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
      D
      Rank 9
      DuncanLAuthor
      Rank 9
      January 2, 2025

      I will take BP Lightlog advice and wait a couple of days to see if it resolves itself.

        D
        Rank 9
        DuncanLAuthor
        Rank 9
        January 2, 2025

        Thanks, Blastoise,  I had thought it might be due to update but they usually resolve themselves later in the same day.  Perhaps I just need to be more patient.

          S
          Rank 2
          samsonluk
          Rank 2
          January 2, 2025

          Just checked, zero for this year here too.

            D
            Rank 9
            DuncanLAuthor
            Rank 9
            January 2, 2025

            Mine came back earlier this evening and everything looks to be working correctly again.

              S
              Rank 2
              samsonluk
              Rank 2
              January 3, 2025

              Yes, 01 Jan has been updated.

                D
                Rank 9
                DuncanLAuthor
                Rank 9
                January 12, 2025

                What I didn’t notice when the IHD came back on is that is seemed to have lost or gained a day somewhere- I’m not entirely sure which.  
                If I look at yesterday’s usage, it is showing Friday’s instead of Saturday’s and for Friday 10th it is showing usage for Thursday 9th and similar situation for previous days with the date a day out.  Today, Sunday, it is showing yesterday’s usage plus today’s so seems to be trying to sort itself out by showing my daily usage to be a combination of yesterday and today.  

                 App shows correct daily usage, so I don’t suppose it matters really, just a bit peculiar.

                Show more replies
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