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Chris_OVO
Chris_OVOBest Answer
Community Manager
Jul 1, 2025 8:49 AM UTC

Updated on 10/12/25 by Ben_OVO

Morning ​@Biohazardx9 & ​@Blastoise186,

 

Neil got back to me this morning with an update: 

 

“OVO resumed Alt-HAN installs in Oct 2024 after they were paused in April 2024. We resumed with a version of the device that doesn't have a plug-through (the fault was in the earth pin receptacle of the plug-through). A revised version of the device with the fault fixed and plug-through reinstated is expected to be rolled out later this year.”

 

So you can either go ahead and arrange an install now if needed or hang fire until later this year if you need a plug-through. 

Since this post a revised version of alt-HAN is now available if required. If you book a smart meter exchange, the engineer will know whether alt-HAN is required when they attend your property. If so, a re-visit may be required, which will be free of charge.

 

 

Renewable energy jokes never get old.
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28 replies

Blastoise186
Super User
Blastoise186Super User
Super User
Jun 28, 2025 11:13 PM UTC

Hi ​@Biohazardx9 ,

As I understand things, Alt-HAN is either back in play or very close to being ready. Bear with me and I’ll ask for an update on Monday.

Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
    Biohazardx9
    Rank 4
    Biohazardx9Author
    Rank 4
    Jun 30, 2025 7:24 AM UTC

    Hi ​@Biohazardx9 ,

    As I understand things, Alt-HAN is either back in play or very close to being ready. Bear with me and I’ll ask for an update on Monday.

    Many thanks. - Also updated my forum profile with my smart meter details for electric and gas and other information.

    Blastoise186
    Super User
    Blastoise186Super User
    Super User
    Jun 30, 2025 11:37 AM UTC

    No worries. The Forum Moderators have picked up this thread and are happy to look for answers.

    Hang in there for a bit and we’ll keep you informed.

    Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
    Chris_OVO
    Community Manager
    Chris_OVO
    Community Manager
    Jun 30, 2025 11:44 AM UTC

    Hey ​@Biohazardx9 & ​@Blastoise186, 

     

    I've contacted our infrastructure team internally for an update. I had planned to visit the metering lab last week to check on things, but it didn't happen. Neil is out of the office today, so I'll let you know more once he responds.

     

    Thanks for flagging ​@Blastoise186

    Renewable energy jokes never get old.
      Biohazardx9
      Rank 4
      Biohazardx9Author
      Rank 4
      Jun 30, 2025 11:57 AM UTC

      Thanks Chris for your reply.

      Happy to wait for more info.

       

      Thanks

      Chris_OVO
      Community Manager
      Chris_OVOBest Answer
      Community Manager
      Jul 1, 2025 8:49 AM UTC

      Updated on 10/12/25 by Ben_OVO

      Morning ​@Biohazardx9 & ​@Blastoise186,

       

      Neil got back to me this morning with an update: 

       

      “OVO resumed Alt-HAN installs in Oct 2024 after they were paused in April 2024. We resumed with a version of the device that doesn't have a plug-through (the fault was in the earth pin receptacle of the plug-through). A revised version of the device with the fault fixed and plug-through reinstated is expected to be rolled out later this year.”

       

      So you can either go ahead and arrange an install now if needed or hang fire until later this year if you need a plug-through. 

      Since this post a revised version of alt-HAN is now available if required. If you book a smart meter exchange, the engineer will know whether alt-HAN is required when they attend your property. If so, a re-visit may be required, which will be free of charge.

       

       

      Renewable energy jokes never get old.
        Biohazardx9
        Rank 4
        Biohazardx9Author
        Rank 4
        Jul 1, 2025 9:11 AM UTC

        I don’t need the plug through. How do I order?

        Blastoise186
        Super User
        Blastoise186Super User
        Super User
        Jul 1, 2025 9:15 AM UTC

        You should be able to simply request a Smart Meter as normal. If the engineer thinks Alt-HAN would benefit you, they’ll equip you with one.

        Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
          Biohazardx9
          Rank 4
          Biohazardx9Author
          Rank 4
          Jul 1, 2025 9:40 AM UTC

          ok I already have smart meters as per my old provider. I just need alt-han so I should phone up for this?

          Biohazardx9
          Rank 4
          Biohazardx9Author
          Rank 4
          Jul 1, 2025 10:56 AM UTC

          Engineer booked. Thankyou for your time and help, very much apprciated.

          at long last i may now see the useage of my gas...

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