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After smart meter installation - Off Peak storage heaters tripping lights, appliances etc.

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L
OVO Staff
  • Lukepeniket_OVO
  • OVO Engineer
  • 109 replies
  • Answer
  • November 17, 2024

I am now 99% certain the metering installation is wired wrong, I've zoomed in. 

 

Black cable far right looks like a neutral which is connected to the 5th terminal... I believe that black cable should be in the neutral block and the small red cable for left should be moved to fsr right hand side.

 

Surely some sort of emergency visit due to no heating or hot water needs to happen??? 

 

Are you on Facebook? I would search for thr group 'Facebook group energy support and advice UK' and find the admin Gemma Hatvani. 

 

Basically she's a god, she's unaffiliated with any supplier but has a hotline to most of then to get issues sorted out!! Saves waiting 3 more weeks for supplier and then going to Ofgem, worth a go.

OVO Field Operations Team Leader
Blastoise186
Abby_OVO
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  • Blastoise186
    Blastoise186
  • Abby_OVO
    Abby_OVO
G
Carbon Cutter****
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  • Giffy
  • Author
  • Carbon Cutter****
  • 12 replies
  • November 17, 2024

​@Lukepeniket_OVO  , I am not on Facebook, however,  I will be on the phone first thing tomorrow & I will let you know how I get on.

Also, apart from the shower, my immerser is working.

Thank you for your help.

Abby_OVO
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  • Abby_OVO
    Abby_OVO
Emmanuelle_OVO
Community Manager
  • Emmanuelle_OVO
  • Community Manager
  • 2572 replies
  • November 18, 2024

It’s hard to advise as you’re with a different supplier ​@Giffy. Do you have a contact in the complaints team like a complaint handler you can reach out to?

 

I hope you got on okay!

Renewable Energy? Big Fan.
Abby_OVO
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  • Abby_OVO
    Abby_OVO
T
New Member*
  • tinx
  • New Member*
  • 1 reply
  • December 2, 2024

An OVO engineer came to install an electric smart meter earlier today. In doing it appears he has cut off the electricity supply to my gas boiler. I now have no heating or hot water. It is now 9pm. I called OVO at 4.15pm to be told an engineer would be out with in 3-4 hours. Is it likely that anyone will come out now

Chris_OVO
Community Moderator
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  • Chris_OVO
  • Community Moderator
  • 735 replies
  • December 3, 2024

Hey ​@tinx,

 

I’m sorry you’ve had issues with your boiler since the meter replacement. I just have a few questions to give us a better idea of what’s happening.

 

Have you looked at the fusebox to make sure that none of the fuses are tripped?

Has anything else been affected or has it just been the boiler? 

Is there any power to the boiler at all as there should be a mains switch at your boiler you can try turning off and on again?

 

If you can let us know the answers to the above.

 

You can reach out to our Support Team at: 

 

Whatsapp - 0330 175 9695

https://www.facebook.com/ovoenergy/

https://x.com/ovoenergy?lang=en

https://www.instagram.com/ovoenergy/?hl=en

 

They’ll be able to check the status of the emergency booking with you. Please keep us updated! 

Renewable energy jokes never get old.

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