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My smart meter was fitted on 31/05/2024.  I never had a problem with my electricity before then.

My off peak storage heaters were off for the summer.  My immersion heater was still in use. It is on Off Peak tariff & has a Horstman Timer (it comes on between (3 am & 6 am). It is still in use & never been a problem. The immersion heater night rate KW hours are showing on meter readings on my account.

In early October, I put on the storage heating.  

When the off peak for the storage heaters came on at about 12.10 B.S.T. - It tripped all the lights, appliances, TV etc. in the house.

The consumer box could not be reset to turn Lights, appliances etc., until the storage heaters were switched off at the switches in each room.

My electrician has tested my electric system fully over days & weeks and still there is a problem.  His belief is there is a problem with the meter either a switch  or wiring in the meter.

I keep getting fobbed off by customer services & they have asked me to get a plumber to look at the Immersion heater.

 

 

 

I am now 99% certain the metering installation is wired wrong, I've zoomed in. 

 

Black cable far right looks like a neutral which is connected to the 5th terminal... I believe that black cable should be in the neutral block and the small red cable for left should be moved to fsr right hand side.

 

Surely some sort of emergency visit due to no heating or hot water needs to happen??? 

 

Are you on Facebook? I would search for thr group 'Facebook group energy support and advice UK' and find the admin Gemma Hatvani. 

 

Basically she's a god, she's unaffiliated with any supplier but has a hotline to most of then to get issues sorted out!! Saves waiting 3 more weeks for supplier and then going to Ofgem, worth a go.

​@Lukepeniket_OVO  , I am not on Facebook, however,  I will be on the phone first thing tomorrow & I will let you know how I get on.

Also, apart from the shower, my immerser is working.

Thank you for your help.

It’s hard to advise as you’re with a different supplier ​@Giffy. Do you have a contact in the complaints team like a complaint handler you can reach out to?

 

I hope you got on okay!

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