Best answer by Tim_OVO
I'm told I cannot have a smart meter beciase my standard meter is located outside Electric is in a white box and gas in a brown box I'm trying to get one as I would benifit greatly from one any ideas what can be done?
@Mattj3135 is spot on in saying that these fittings need to be based on a case by case basis. With your set up, it sounds like the engineer couldn't fit the gas smart meter as your meter box is semi concealed, meaning it's half dug into the ground.
Some of these boxes are big enough to fit the meter, as long as the engineer has a bracket on them to ensure they can tilt the meter upwards. However for prepayment customers, we don't fit them. The meter screen would be too close to the meter box wall even with the bracket, which isn't suitable for prepayment customers, as they need to use the meter's keypad to reconnect after going off supply.
If you want me to call the engineer and make sure this is the reason the meters couldn't be fitted, send over a PM with your account number, full name and DoB.
A quick last note: I've edited the title and moved the topic to the All about energy forum, to help other users with the same query find it.
Tim View original