Why have my Power Move entries disappeared?

I think there is a bug in the app as mine says 0% usage and im a very low user but 0% is not correct. Yesterday it said I had 5 entries.

Im sure it will correct itself

Morning ​@Isthisworthit & ​@alinbongo54,

The teams just reached out to me this morning with good news—they’ve spotted the issue and are already on it. They've assured me that all your data is safe; it’s just a little hiccup in getting it from your account to the dashboard, which is why it’s showing zero. As soon as we get confirmation that everything is fixed, I’ll swing back and let you know. Thanks so much for flagging this for us

Thanks ​@Chris_OVO and ​@alinbongo54 

Will our entries be included in the draw?

Another question if it's ok - with 13 entries is it reasonable to expect to win something? If only a £2credit? My first month I won £2 with only 4 entries, but guessed this was probably a 'welcome newbie' incentive?

Is it worth doing each month? If there's £2 a month adding to the credit, then it helps marginally on low income. Or is it a case of 13 or 14 entries monthly for six months say, without any win?

Thanks for your help.

Great news - I did contact OVO as I was curious and was advised that I had used no electricity, which I found rather hard to believe, all month …. 

It is a totally random draw, as I’m sure Chris_OVO will confirm.

So you might win a prize, even the top prize, with only one entry, or you might not win anything with 13  or 14 entries.

If you don;t win something this month there is always next month.

PS. Since it went to a prize draw I haven’t really been trying (like I used to when it was a set of fixed rewards depending on percentage). However I have still won a £2 prize 11 times out of 13 months.

PPS. Mine is also currently showing zeros for Aprils usage and off-peak percentage in the app, no doubt they will sort it out soon. (My own record shows 7% so that would be 8 entries).

I have the same problem - numbers shown on 30th April and when I checked on 4th May it indicated no usage or entries for April.

Why did OVO change from the original system when you WERE rewarded for your efforts to one where you may or may not be?

Personally, I don't think the 'new' system is worth it, the hassle of keeping up with our usage !!!  Before, the benefits of keeping track was well worth it !!!  £10 off your bill if you qualified!!!  Now it's a max of £2 !!!  Not worth the hassle even though I still try to use my utilities with care.  But then that's just my opinion !!!  Mike H. 😎

As I have previously said,  to be honest of this lottery system  have checked last year v this year  and having done the same with active timers shutting off Freezers etc I find I am over £20 worse off. I have been impacted harder by getting rid of sky ( this used to turn on at 7 pm)and using less as the sky Q box uses a lot more than people think . This means the peak usage is a higher %  even though the overal KWh is less.  For me its defiantly not been worth the hassle 

The rationale behind the scheme is, of course, to encourage customers to use less energy when the demand on the National Grid is the greatest. The incentive to be rewarded for doing so in the most recent incarnation of Power Move has, I feel, been reduced that, even people like me that support the rationale, and who have benefited from real rewards in the past, sometimes think “Blow it! I am hungry NOW!!” I suspect that there are those who are still part of the scheme who no longer treat it seriously and I also suspect that many have left completely. 

I understand that there were some people whose family/lifestyle situations made achieving any reward on the previous schemes difficult or almost impossible. I am not sure that making it a lottery where, if you use, less than 15% of your energy (Mon-Fri (excluding Bank Holidays whose use does not even count at all!)) you can get an entry “ticket” which has the same chance, of course, of winning a reward as each individual entry “ticket” of someone with 15 of them is really a great incentive to take part. 

I had my smart meters installed in late September 2023, so October 2023 was the first month that I was able to take part in the Power Move scheme. These are my yearly rewards since then:

2023; £45 (average £15 per month)

2024: £133 (average £11.08 per month) The top reward was reduced during this year

2025: 24 (average £2 per month) This is when the lottery started

2026(so far): £7 (average £2.33 per month)

Apart from shifting our usage as demanded by the times for each iteration of the scheme, our usage has remained pretty similar for each year. 

Perhaps, it is true that gamblers never really win!