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Rank 2
Isthisworthit
Rank 2
May 5, 2026
Solved

Why have my Power Move entries disappeared?

Hello. New Power Move subscriber here.

My first month was very short, as I signed near the end of the calender month. But I still managed to win £2credit on 4%.

Last month, my first full month, I achieved 13 entries with a 2.8% score. Or so I thought. The last day of the month - that is what the Ovo app showed. I'm a low user anyway, but for those two hours all I was running was the fridge. Everything else switched off and unplugged.

But then the entries disappeared from the app, and it now tells me that last month I had 0 entries. I'm worried that all those entries have vanished from the system, not been entered, and that this may happen again at the end of this month.

Wondering if it's worth the extra hassle if the system of entries doesn't seem to work and the app is unreliable. I have smart meter readings set to half-hourly and my meter is working fine. 

Is this a common glitch? Or only for new members?

    Chris_OVO
    Chris_OVOBest Answer
    Community Manager
    May 6, 2026

    Hey all,

     

    I have an update to share from the Power Move team: 

    “We're working to fix the issue, and you’ll be able to see your results soon. Don’t worry, the prize draw will happen once everything is sorted. All your data is safe and sound in our systems, so nothing has been lost in terms of your progress, as long as your meter has been sending readings.

    Thanks for your patience.    ”

    Renewable energy jokes never get old.
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    Chris_OVO
    Community Manager
    Chris_OVO
    Community Manager
    May 6, 2026

    Just to catch up on some of the points in the thread:

    It is a totally random draw, as I’m sure Chris_OVO will confirm.

    I can confirm, as Nukecad pointed out, that the draw is random and automated.

     

    Is it worth doing each month? If there's £2 a month adding to the credit, then it helps marginally on low income. Or is it a case of 13 or 14 entries monthly for six months say, without any win?

    I totally understand that this is a personal opinion, but I really think it doesn’t cost anything to get involved! The main goals are to help everyone better understand how energy loads work and how we can all pitch in during peak periods. Plus, there’s a chance to earn some fun monetary rewards without too much effort. So, I’d say it’s definitely worth it.

     

    Why did OVO change from the original system when you WERE rewarded for your efforts to one where you may or may not be?

    The old Power Move system just wasn't working well anymore, especially for our lower energy users who struggled to meet the targets. But since we made some changes, we've seen a fantastic increase in the number of Power Movers! The feedback has been really positive, and we’re excited about how it’s all coming together.

    Renewable energy jokes never get old.
      Rank 2
      IsthisworthitAuthor
      Rank 2
      May 7, 2026

      Ovo app still shows 0 entries for last month. Must be a big buggy problem to fix. Good luck ​@Chris_OVO and the team. 

       

      I'll keep on with the Power Move for a few months. But it seems unfair if it's not great for those who go to maximum effort to unplug our homes for the 2 hours. I wonder whether the lottery could be structured better with higher value prizes? A nawful lot of £2 prizes. Why not anything between £15 and the Big Tamale? The prize fund could adapt to 100 x £100 etc. 

        Rank 2
        IsthisworthitAuthor
        Rank 2
        May 7, 2026

        Yay, Ovo app now corrected. Thanks ​@Chris_OVO and the team.

        And I received £2 reward.

         

         

         

          Chris_OVO
          Community Manager
          Chris_OVO
          Community Manager
          May 8, 2026

          Morning ​@Isthisworthit,

           

          I'm so glad to hear that everything is working again and showing up on the app and congratulations on being a winner. I've passed on your gratitude to ​@Ashley_OVO behind the scenes who's the real hero and got everything back on track as quickly as possible.

           

          Keep up that wonderful energy shifting 🎉

          Renewable energy jokes never get old.
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