Updated on 21/01/26 by Chris_OVO
Hey @Kall,
I asked the team this morning if there’s any delays and this is an updated version of the communications made over the course of this month whilst they done some testing.
“Our consumption data collection and calculation process previously ran from 1pm each day, collecting consumption data from the day before. We've since identified that some data now doesn't return until later in the day, after the calculation process has been completed, so for the day before you may have been classed as 'no-data' and is why some of you may have seen in your progress update that we don't have enough data to calculate your progress.
We've now moved our process to run later in the day, and have been testing to ensure this pulls through as much data as possible, there will be some circumstances still where we couldn't retrieve any data for a genuine reason, however the tests have seen a dramatic reduction in the amount of customers with 'no-data' we've had so far in October.
At the end of October we will calculate rewards and look to pull through data from the first 2 weeks of October that have previously been flagged as not having any. We will only use this data for your end of month results if it positively impacts your peak %, e.g. you now earn a reward or go up a tier, if it would negatively impact your end of month results then we will honour the more positive result and reward.”
Basically speaking when they were collecting the data needed to calculate your Power Move data the system was running too early and causing some of the data to be missing. They’ve trialled a new time for collecting the data and seen a huge improvement so far. They’ll need to process payments this month manually which means a small delay until the credits arrive but it’s nothing to worry about.
Things should return to normal in November with the process being fully automated and the feedback we’ve had from users has helped us make improvements that’s helping everyone. If you have any follow up questions let me know!
Renewable energy jokes never get old.
