Smart meter isn't giving enough data for Power Move

@Chris_OVO 

Thanks for that Chris. It sounds like a tall order going through each customers record one at a time - though I doubt doing it manually doesn't exactly mean that? But either way I trust from your reply they know what's going in and will sort it.

The “Not enough date” issue was resolved by the second week according my own account/app with a reading of 2.2%. The end of month was 2.8%. So whether they use just the first 2 weeks or the whole month, it shouldn't make any difference there.

(Fyi It's such a low percentage because I go out for a 3 hour walk during peak period)

@solarrolar  “….. & the fight with my grandson who insisted he could use the PlayStation if the readings weren’t working..!”

Hah! If only. Just put a magnet on the meter.

Since the beginning of this month I have no idea what my power move record is. The app permanently says "not enough data to display" on the dashboard. I've looked at the usage page and it's showing me how much electricity has been used every day so why isnt there enough data to show me how many entries to this months draw so far?

Hi ​@Belinda5 I’m wondering whether the usage data you’re seeing in your usage page reflects your actual usage, rather than being a guesstimate in the absence of actual daily figures? For example, if it’s now roughly the same amount each day all through March and that bears little resemblance to your February daily usage figures I’d be a bit suspicious.

if it’s hour-by-hour figures you’re seeing, though, that is odd and points to some Power Move specific glitch.

Frustrating for you…but if your meter has stopped communicating with OVO, or they’re not picking up your figures somehow, good job you’ve spotted it; hope it gets sorted for you…

@Waltyboy thanks. I can see hour by hour figures and it all looks right.

Hey ​@Belinda5 

The team would like to help look into this matter.

I’ve sent you a Private Message so we can gain some details, you should be able to view that here.

Thanks Abby, will PM you with the info requested.

So it turns out my smart meter isn't sending the data on time - 

" the team have had your results back and have let me know that they only had consumption data come through on time 5 days so far this month.

4.16 of the Power Move Terms If we’re unable to read your smart meter data for 48 hours after that specific day then that day won’t count towards your Power Move Target. That’s because we won’t have the data we need to correctly calculate your peak electricity usage.

This means you may see the data in their consumption but we didn't get it in time for Power Move, however we are getting it on some days."

That isn't my fault, is it, it's down to the smart meter. This 4.16 of the terms hardly seems fair when there's nothing I can do about it and when there hasn't been a delay until the beginning of March and prior months data were arriving on time.

Both Power Move and Flex have got ridiculous, if I can see the data why can't you? Both working against each other with Power ups during 5-7pm, a prize draw win if you are lucky. I give up. Not going to bother any more with either of them. Just not worth the effort if the data isn't getting through and when the two are so contrary.

​@Belinda5 I’m sorry to hear this is happening, I’d be really frustrated too.

I’d recommend getting in touch with our Support Team, they can get a case raised to our Smart Support team who may be able to run some remote requests to get the meters in better communication. Let us know how you get on.

I had the same issue as since around the beginning of April. Worked fin before that. Now when I go to Power Move in the app it says Not Enough Data To Display. 

Smart meter is sending readings correctly .

I raised this on two occasions with support. 

The first agent asked me to reinstall the app, which I did to no avail, but unfortunately also then lost all the chat I was having! He didn't tell me that I'd not be able to access the same chat once reinstalled ! The second agent advised me it's because my peak usage is 15.1% 

This is a bit strange as firstly why would the app say this when peak usage was 15.1% , it doesn't help customers understand their peak usage if it doesn't display the percentage.

Secondly I find it odd that in March my peak usage was 3% . Whilst entirely possibly, it does seem a big jump.

I tried reinstalling the app too, on the advice of Support. It made no difference here either. It's so frustrating when the app is showing you the usage every 30 minutes within 24 hours and at the same time the Power Move record is saying it hasn't received the data. I don't understand how that is even possible. I hope it's a glitch that gets fixed by July but I suspect it won't be. We won't know until the next Power Move has run for a month and by then, if it doesn't, we've already lost the first month. It would be good if Ovo made a register of all the customers having this problem and checking that those people's data is getting through on time before July.