Power Move going into Beyond - new challenge information

I now have the ‘OVO Energy’ app installed on my phone and the Homepage looks like this:

Hi, yes when I login it says ovo beyond on my account at top but no option to sign up.

Quite from information sent says

"

You won’t be able to opt in or see the new challenge details in the Power Move section on your online account. 

We also won’t be auto-enrolling current Power Move customers onto the new challenge, but will be contacting customers when the new challenge is available to opt in."

Just finding all different info a tad confusing tbh....thought that is not hard for me.

Thanks for trying to help.  

We're you able to opt in for the autumn challenge on Beyond if you don't mind me asking?

As an E7 customer I enrolled for the September challenge but then I got an email to say I wasn't eligible for October so game over for me for the time being. It's also why I can't give a definitive answer for signing up on the app so I called out for advice from other volunteers.

Peter

Just to confirm for those asking the signups for the Winter challenge will open on Monday. You’ll need to have the OVO app installed as that’s where you’ll find all the latest Beyond information in one app. 

Hello all,

I just wanted to put a little clarification in this thread about how you’ll see the Beyond offer when logging into the OVO app.

All customers should be using the OVO app, but depending on your account set up, determines whether you’ll see the Beyond update. 

So, in order to be eligible for the Beyond app upgrade, you just need to have a functioning smart meter and active Direct Debit.

You can see this clarified in our Beyond content piece here: 

Hope you’re all doing well and happy Friday!

Why did I learn about this here ???  Shouldn't IF I notified it's customers through an e-mail ???  Sorely disappointed !!! 😢😢😢🤔🤔🤔😤😤😤😡😡😡

@Mike Hansen if you spent a bit less time splurging on the emoji spam and a bit more time reading the thread, you’d know that OVO does plan to email everyone about this - we predict the emails will start going out in the morning.

Emails have already been going out to notify those who can’t take part due to multi-rate setups. I’d personally argue those were probably more important and needed to be pushed out first though - and there is only a finite amount of capacity as to how many emails can be sent out at once so OVO does have to play a careful balancing act.

The OVO Forum is just an additional channel with which to broadcast this stuff - it will never be used to replace email for anything critical. It just so happens that the Forum is also a very powerful two-way channel which (unlike most other options) allows you to reply back to it in order to share thoughts and get advice on whatever just got released.

We also have connections with almost all of OVO’s internal teams - they too routinely monitor the Forum and I’m in no doubt the Power Move team will be watching closely this week.

All you had to say was that the emails would be going out in the morning !!!  Didn't need the other dribble as it interferes with my slugging of emoji whatever it was you said I supposedly do !

It’s worth remembering that unless I say otherwise, my comments and answers are aimed at the wider community, not just the user who I might appear to be replying to. For that reason and others, I tend to include additional detail and context because it covers more bases. Ultimately, it’s just a part of who I am and how I do things. Please  also bear in mind that some Forum members - such as myself - may have hidden disabilities like Autism that can have an influence on how they do things here. In my case, Autism is at the very core of how I run the show and my entire life and it’s a known trait that I tend to go into great detail. It’s not something I can change as it’s baked into the very fabric of my DNA.

Thread Ownership is not supported/recognised on the OVO Forum - all questions are owned by the community as a whole so it makes sense that all answers are written for the benefit of the wider community as well.

Hey @Mike Hansen,

As the team were just putting the final touches to the changes before they go live no emails have been sent yet to avoid any confusion. If everything goes to plan once it’s live then they’ll start emailing everyone who already has Beyond to let them know. If we hear anything more i’Il let you know.