Power Move Frequently Asked Questions

No - this just takes me to an old page telling me that Power Move is coming soon and prompts me to login to my account page where there are no links to Power Move.

Others have posted this link https://account.ovoenergy.com/power-move  which takes me to the ‘Oops, there’s a problem’ message. 

Hey @Brizzles55,

This is being rolled out to eligible customers right now, so keep an eye out for it in your account. If you can’t see the link yet, check back soon. We’ll send an email invite as soon as it’s available to everyone.

Hi @Emmanuelle_OVO  - can you tell me what makes an “eligible customer” please.  I was part of the 6 month power move trial (which did take effort) but I don't seem to, as yet, be eligible to partake in this new Power Move Path To Zero. I don't understand what made me eligible for 1 and not the other. 

Hi @decroisic, 

I’ve just updated the main post to confirm that Power Move isn’t being shown on the online accounts of everyone that’s eligible (FAQ 11 lists eligibility) right now. If you can’t see the link yet, check back soon. We’ll send an email invite as soon as it’s available to everyone.

Just to say that I didn’t get an email but I did see the option online (not on the app).

Also, I can’t see on the FAQ’s but do you have to hit the target on every appropriate day or is there an aggregation over each month?

Hey @BPLightlog 

I’ve had a look, and it sounds like it’s more of a monthly target anyway. 

FAQ 4 ‘What happens if I don’t meet the Monthly Target?’ states “If you don’t meet the Monthly Target, you won’t receive the energy credit for that month. But you’ll be able to try and earn credit again for the following month. So there maybe some months you may earn credit while others you may not.”, and FAQ 15 ‘What happens if I don’t hit the target?’ states “We'll only credit you if you hit the specified challenge target. You won’t receive any credit if you fail to meet the target. Each month your target resets, and you’ll have another opportunity to hit the target again to earn rewards”.

You’ll get a handy email mid-way through each month to let you know whether you’re on track to hit the target, and one at the end of the month outlining whether you were successful or not in hitting the Power Move target for the previous month.

Hopefully that’s what you were looking for but just let us know if not, or if there’s more you’d like to know and we can ask further!

Thanks Abby. I was really asking if you had to hit the target every day .. it seems not. 
Some days I can be around 5% use during peak and an odd day might reach 13% so if they tot up for each month that should work out. 

Still no sign of an invitation email or link from my account -12 days since Tim’s update message. Does this imply that I’m not getting one in this quarter and will have to wait until an invite to join in October……?

Hey @Brizzles55,

The advice still remains:

Power Move isn’t being shown on the online accounts of everyone that’s eligible (FAQ 11 lists eligibility) right now. If you can’t see the link yet, check back soon. We’ll send an email invite as soon as it’s available to everyone.

I’ll keep you updated via this topic.

@BPLightlog I’ve just posed your question about targets to the team 😊

Hey @BPLightlog,

Just got this confirmed- The calculation is worked out as an average over the course of the month. It'll be each weekday's peak % and averaged. So some days you may use more than 12.5% and somedays use less, you'll be rewarded as long as it all averages out over the course of the month to 12.5% or less