New Power Move on app

Hi Stuart,

Thanks for letting me know - if you hear any update from them please forward onto me.

All the best,

Russell

Similar for me as well. On Android, app version 19.5.1(498) Power Move doesn’t show up at all - I’ve been updating the app and uninstalled/resinstalled the app several times. But logging into the same account from an iPhone (v19.5.1, 493), it shows up.

I also hope that I was automatically joined into the program, becasue it took me a few days to consider using a different phone to log in.

Hi Stuart

My name is Sihle the zero carbon living advisor from the OVO Team. Thank you for getting in touch us about this I am happy to help you with this. Please give it a couple of days you should be able to put on the power move on your app.

This is the latest email I received on Friday

My current app version is also 19.5.1

Will see if anything changes later in week 

The Power Move link has always been on my android just not able to join because of the connection issue

Stuart

Hello,

I have also been having the same issues for about a month  now since I received the email.

I have an iPhone running version 18.3.1 and app version 19.5.1. It will not let me sign up to O

Power Move through the website.

Anyone had any joys yet or worked out how to sign up?

Thanks :)

Good Morning

 I’ve had a reply from the help ovoenergy email address,  but only to say I’m still in  power move and I will get an email at the end of each month to tell me if I’d won any prizes and my usage, but sadly no update on the issues accessing the app I’m still having the same “ connection issues”

Stuart

Morning everyone,

I’ve asked the team for an update on the above issues and this is the current advice we have: 

We’re aware of a small group of customers that are currently blocked from joining Power Move. We’ve been working hard with the team at Kaluza to resolve this but it’s taking longer than we expected. We’re still working hard on a fix and as soon as we have one available we’ll update this thread with more information. We’re sorry for the inconvenience this has caused!