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stumadey
Rank 2
February 5, 2025
Solved

New Power Move on app

  • February 5, 2025
  • 26 replies
  • 1079 views

Is anyone else having issues entering power move on the app 

I was already on before the updated version on Feb 1st

When trying to join on app now saying

"We couldn't update your settingsCheck your connection and try again"

Tried deleting app and restarting but without success

 

Thanks in advance

Stuart

Best answer by johnr64

Hi Stuart,

               Very Strange, i guess you can login to the OVO app without and issues and when scrolling down to the “Lower you bill” header you can see the Power Move Tab, does yours say POWER MOVE with (Active) in blue next to it and See your latest progress and when you tapping on the tab yours just stops,

have you tried the PC web browser version, it should work on a smart phone, i have just checked my desktop version and I'm able to access Power Move using my current OVO APP logo in Details: 

https://account.ovoenergy.com/power-move

 

regards,

john.

26 replies

Show previous replies
Blastoise186
Super User
Blastoise186Super User
Super User
February 5, 2025

Seems that way! I’ve fired off the SOS Flare so that should get someone’s attention in the morning.

Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
    Blastoise186
    Super User
    Blastoise186Super User
    Super User
    February 6, 2025

    This is being investigated now - hang in there for a bit and I’ll let you know when my contact gives me an update

    Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
    Abby_OVO
    Community Manager
    Abby_OVO
    Community Manager
    February 6, 2025

    Hey ​@johnr64 

     

    Sorry about the issues you’ve been having trying to sign up to Power Move. I'm going to reach out to you via private message to gain some details so we can check this for you.

     

    Look out for a PM here soon.

     

    ​@stumadey  I’ve replied on this thread, you’ll receive a message too.

    Currently Playing: She's Electric
    Rank 2
    stumadeyAuthor
    Rank 2
    February 13, 2025

    Not had any update on this issue so not sure what's happening?

     

    Stuart

      Chris_OVO
      Community Manager
      Chris_OVO
      Community Manager
      February 14, 2025

      Morning ​@stumadey,

       

      I just asked the team and they’re also waiting on updates on their side also. They’ve said they’ll do some chasing tomorrow and try and get more information that we can share. I’ll keep you updated when we know more. 

      Renewable energy jokes never get old.
        Newcomer
        Sevan
        Newcomer
        February 16, 2025

        I have the same issue where power move is shown as available in the app but I get the unavailable , check connection message.  This has now changed to a message telling me that my account is not eligible.  I have 2 accounts in my app - the other one worked fine so it’s not app version related.  I did receive an email saying I had registered for power move, but it still shows as inactive.

        Rank 2
        stumadeyAuthor
        Rank 2
        February 16, 2025

        I have the same issue where power move is shown as available in the app but I get the unavailable , check connection message.  This has now changed to a message telling me that my account is not eligible.  I have 2 accounts in my app - the other one worked fine so it’s not app version related.  I did receive an email saying I had registered for power move, but it still shows as inactive.

        Hi Sevan

        I've only the one account

        It's still saying check connection as above and saying join now in green

        ??

        Stuart

        Rank 2
        stumadeyAuthor
        Rank 2
        February 20, 2025

        Had an email today asking me to join power move quite ironic

        I wish

         

        Newcomer
        rjhome11
        Newcomer
        February 22, 2025

        I have had an email too, and when I tried to join it gave me the same ‘We couldn’t update your settings. Check your connection and try again’ error message. Have updated the app, and when I tried John’s browser link above it just sent me back to the app again. I hope there is a fix to this glich and someone from OVO can contact me to assist.

        Russell

         

        Rank 2
        stumadeyAuthor
        Rank 2
        February 22, 2025

        Hi Russell

        Exactly the same here

        I've sent another email to the ovoenergy help and I've had a reply, so hoping that they'll take a look. I presume they are having issues trying to solve the problem.

        Stuart

         

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