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New Power Move on app

Forum|Forum|1 year ago
February 5, 2025
26 replies
1079 views

Is anyone else having issues entering power move on the app

I was already on before the updated version on Feb 1st

When trying to join on app now saying

"We couldn't update your settingsCheck your connection and try again"

Tried deleting app and restarting but without success

Thanks in advance

Stuart

Best answer by johnr64

Hi Stuart,

Very Strange, i guess you can login to the OVO app without and issues and when scrolling down to the “Lower you bill” header you can see the Power Move Tab, does yours say POWER MOVE with (Active) in blue next to it and See your latest progress and when you tapping on the tab yours just stops,

have you tried the PC web browser version, it should work on a smart phone, i have just checked my desktop version and I'm able to access Power Move using my current OVO APP logo in Details:

https://account.ovoenergy.com/power-move

regards,

john.

johnr64

Newcomer

Hi Stuart,

I`ve just checked the OVO App and the Power Move “portion” is accessible without any issues, i am currently running Android 14 and the OVO app version is 19.5.1,

regards,

john.

S

stumadeyAuthor

Rank 2

Hi John

Thanks

I've just checked and mines both the same

I've been in touch but nobody sure what's causing the issue

It's as though there's no Internet access but no connection issues with anything else

I'm running out of ideas

Have a good evening

Stuart

johnr64

Newcomer

Hi John

Thanks

I've just checked and mines both the same

I've been in touch but nobody sure what's causing the issue

It's as though there's no Internet access but no connection issues with anything else

I'm running out of ideas

Have a good evening

Stuart

Hi Stuart,

Have you tried to “Clear Storage” of the app (Remember to write down your login details before deleting) and/or re-install the app, maybe you have some corrupt data :-( ,

regards,

John.

S

stumadeyAuthor

Rank 2

Hi John

Yes tried a couple of times reinstalling the app

Used home wifi and my mobile data

Turning phone off and re starting

Ran out of ideas

Thanks again

Stuart

johnr64Best Answer

Newcomer

Hi Stuart,

Very Strange, i guess you can login to the OVO app without and issues and when scrolling down to the “Lower you bill” header you can see the Power Move Tab, does yours say POWER MOVE with (Active) in blue next to it and See your latest progress and when you tapping on the tab yours just stops,

have you tried the PC web browser version, it should work on a smart phone, i have just checked my desktop version and I'm able to access Power Move using my current OVO APP logo in Details:

https://account.ovoenergy.com/power-move

regards,

john.