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Rank 4
Johnchisholm
Rank 4
November 6, 2023
Solved

Insufficient Weekday readings for Power Move, even though my meter is sending readings

  • November 6, 2023
  • 56 replies
  • 1197 views

Why did I get an email from ovo saying I need to have at least 14 weekday readings, so do not qualify last month even though I can see 18 weekday,listing of Half hourly readings, for the month?

    Best answer by Tim_OVO

    Updated on 20/01/26 by Abby_OVO

     

    A few things that I have learnt that relate to Power Move and half hourly (HH) readings. 

     

    First off, @Johnchisholm an apology from me: 

     

    I misspoke when stating that the half hourly bar charts get populated with estimated usage when no half hourly meter usage data is available. That is the case for the monthly tab showing daily estimates, but not the half hourly.

     

    Our Power Move team have automated systems that determine if we have enough half hourly data to work with for that month. 

     

    • We need 48 HH meter readings per day so if the smart meter does not provide 48 it will be considered a non-communicating meter for that day
    • We have a 1pm daily cut off and if the data arrives after (for the previous day) then it would not be captured so it would be classified as a non-communicating meter for that day even if they would see the usage in their account

     

    The following similar topic may also be helpful here:

     

     

    If you think your smart meters have stopped sending reads, check out the topics below:

     

    56 replies

    Show previous replies
    Newcomer
    norstar711
    Newcomer
    August 14, 2024

    Yes, Tricia. I imagine that this is exactly the same situation that I am experiencing. OVO tell me that the Smart Meter is working for their billing - until the question of power save crops up. Then they, apparently, don’t have sufficient data.

    My Smart Meter was installed over three years ago and the ‘front end’ meter has never worked for me. OVO ‘engineers’ came and changed-out both meters and gave me another screen. Same situation, no data at all on my screen. As OVO said that they had enough for billing, I gave up at that point. As you say, Grrrr

    Rank 1
    AndyMcC
    Rank 1
    August 14, 2024

    Hi Tricia,

    If it’s any consolation, we’ve got the same problem with accessing the half-hourly breakdown information. Very frustrating to say the least. 
    Andy

    Rank 5
    Leo Moran
    Rank 5
    August 14, 2024

    Hello Tricia,

     

    Not sure what system you are on but with V2G (not sure about V2H) I can access the half hourly data on my OVO account and also by using the Kaluza App I can download my history for every half hour since the scheme began. The OVO tells me the overall half hourly, daily and monthly usage and the Kaluza app tells me how much I’ve imported to the car, exported to the grid and exported to the home.

    Leo

    Rank 5
    Tricia
    August 15, 2024

    Thanks for the responses. Panic stations over! Over the course of today OVO has gradually 'found' the missing data 🤗. Not good though because the last two days I missed the 6.5% target! Must do better - that makes 5 days I've missed so far this month. Keeping my utility bills low is a bit of a 'thing' with me even though I don't really have to!!

    Abby_OVO
    Community Manager
    Abby_OVO
    Community Manager
    August 16, 2024

    Hey @Tricia 

     

    Glad to here the team have been able to find the data. Feel free to pop back anytime if you’ve every got any other problems or questions.🙂

    Currently Playing: She's Electric
    Nukecad
    Super User
    NukecadSuper User
    Super User
    August 16, 2024

    Thanks for the responses. Panic stations over! Over the course of today OVO has gradually 'found' the missing data 🤗. Not good though because the last two days I missed the 6.5% target! Must do better - that makes 5 days I've missed so far this month. Keeping my utility bills low is a bit of a 'thing' with me even though I don't really have to!!

    Missing target on a few days is not a disaster, each PM runs for a month so lower peak usage on other days can make it up again.
    Especially now that weekend use is all counted as off-peak.

    I’ve had days when I’ve been over 20% 😣 (Usually a Friday cooking Fish and Chips in peak)..

    I’ve always still managed the maximum reward each month though.

    I said, Hey - Watts going on.
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