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Rank 4
November 6, 2023
Solved

Insufficient Weekday readings for Power Move, even though my meter is sending readings

  • November 6, 2023
  • 56 replies
  • 1197 views

Why did I get an email from ovo saying I need to have at least 14 weekday readings, so do not qualify last month even though I can see 18 weekday,listing of Half hourly readings, for the month?

Best answer by Tim_OVO

Updated on 20/01/26 by Abby_OVO

 

A few things that I have learnt that relate to Power Move and half hourly (HH) readings. 

 

First off, @Johnchisholm an apology from me: 

 

I misspoke when stating that the half hourly bar charts get populated with estimated usage when no half hourly meter usage data is available. That is the case for the monthly tab showing daily estimates, but not the half hourly.

 

Our Power Move team have automated systems that determine if we have enough half hourly data to work with for that month. 

 

  • We need 48 HH meter readings per day so if the smart meter does not provide 48 it will be considered a non-communicating meter for that day
  • We have a 1pm daily cut off and if the data arrives after (for the previous day) then it would not be captured so it would be classified as a non-communicating meter for that day even if they would see the usage in their account

 

The following similar topic may also be helpful here:

 

 

If you think your smart meters have stopped sending reads, check out the topics below:

 

56 replies

Tron Burgundy
Rank 4
Rank 4
April 5, 2024

I did all the extra washloads because it was a load of stored clothes and bedding that had mould on it from storage and it needed to be washed.  I did it in a smart way.

My energy usage is really low.  The tracker says I use 50% less than typical households my size.

This month is going to be the real issue as I’m not doing the power move and I’ll be using electricity just like every other household so will be using it at the peak time.

The idea of me being a squanderous planet destroyer is hilarious, but I love being a forum villain so I might play up to that.

Newcomer
April 6, 2024

Hi Tron Burgundy, I apologise, in my defense the way it was worded sounded as if you were using energy unnecesarily purely to get the reward and clearly you are not but I am sure there are many out there doing exactly that because the scheme lends itself to that loophole. I had actually arrived at that thought myself.

I was not having a go at you but trying to point out to OVO that their scheme is flawed and with the intermittent readings disqualifying people, it is also unfair.

We and the planet would benefit from a sliding scale that gives low users a discount for using below the average consumptuon and high users a penalty for using above the average.

That would be a fair and effective way to get people to cut down.

So my message to Ovo is this, implement a scheme that actually helps reduce the use of all fuels 24/7 because even sustainable fuel does damage, instead of using a scheme that is open to abuse.

Since discovering that I can be disqualified by my wi-fi signal glitching I feel that there is little point in even trying to comply and I cannot be alone with that thought.

I will continue to be a low consumer for the sake of the planet, my grandchildren and great grandchildren and I hope that OVO will at least consider the points made and implement a scheme that actually makes a difference and that actually encourages all to use their energy as economically as possible.

My apologies again for misunderstanding your original post.

Blastoise186
Super User
Super User
April 6, 2024

A scheme like that won’t work without significant safeguards - not least because it punishes vulnerable customers with things like medical equipment that uses a lot of go juice.

You can’t just apply blanket rules like that.

Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
Firedog
Super User
Super User
April 6, 2024

… a sliding scale that gives low users a discount for using below the average consumptuon and high users a penalty for using above the average.

 

There are many customers who are high users out of necessity: electric heating in no-gas areas costs several times more than gas heating, for example. Another class of high-usage customers consists of those with energy-guzzling medical equipment at home, like a dialysis machine or an air purifier. I don’t think you’d want to penalize this sort of customer.

   

...I can be disqualified by my wi-fi signal glitching

 

This has nothing to do with your wi-fi. Smart meters connect over their own network: in the South, this uses equipment and signals similar to those used by the mobile phone system, while in Scotland and England north of a line roughly from the Mersey to the Humber, it uses long-range radio. 

Noel | I have no official status; I'm just a volunteer who comes here to help other customers. My gear: Aclara SGM 1416-B Electricity-only E7 meter; Chameleon IHD3-PPMID-AAA | It may look as if I know what I’m talking about, but don’t let that fool you. |
Firedog
Super User
Super User
April 7, 2024

 

  1.  For a day to qualify, OVO must receive its half-hourly usage figures before 1PM. 

… At the moment (11:30AM on 3 April), there’s no sign of my usage figures for yesterday. I’ve not given up hope yet.
 

Those figures eventually turned up at 9PM, which should mean that the day would be disregarded for PM purposes. So long as this this doesn’t happen too often (leaving fewer than 14 days’-worth of data), it may not have been to my disadvantage. See what happens when a day of less good performance is discarded:
  

 

[I hope no-one gets the idea of putting a biscuit tin over the meter one day when he really wants to over-indulge during the peak period, with a view to preventing the signal from getting out and so causing the day’s data to be disregarded 😉]

 

Noel | I have no official status; I'm just a volunteer who comes here to help other customers. My gear: Aclara SGM 1416-B Electricity-only E7 meter; Chameleon IHD3-PPMID-AAA | It may look as if I know what I’m talking about, but don’t let that fool you. |
Blastoise186
Super User
Super User
April 7, 2024

Doing that would trigger tamper detection. And guess what happens when you trigger tamper detection? Yup, you can get automatically self-disconnected! Muhahahahahaha

Mind you… It could also be a rather shocking experience too… XD

Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
Firedog
Super User
Super User
April 17, 2024

Those figures eventually turned up at 9PM, which should mean that the day would be disregarded for PM purposes. 

 

… which proved to be the case. I just received the mid-month email saying that “Your average use during peak times is 5.32%”. This matches my own calculations for 15 April (5.322%), so long as I disregard the data for 2 April when the usage figures were delayed. If they hadn’t been disregarded, my percentage would have been 5.634. 

QED   

Noel | I have no official status; I'm just a volunteer who comes here to help other customers. My gear: Aclara SGM 1416-B Electricity-only E7 meter; Chameleon IHD3-PPMID-AAA | It may look as if I know what I’m talking about, but don’t let that fool you. |
Firedog
Super User
Super User
April 17, 2024

Doing that would trigger tamper detection. And guess what happens when you trigger tamper detection? Yup, you can get automatically self-disconnected! 

 

So if the builder inadvertently propped a sheet of corrugated iron up against the wall where my meter happens to be while mending the roof, this would disconnect my electricity supply? I find that hard to believe.

Noel | I have no official status; I'm just a volunteer who comes here to help other customers. My gear: Aclara SGM 1416-B Electricity-only E7 meter; Chameleon IHD3-PPMID-AAA | It may look as if I know what I’m talking about, but don’t let that fool you. |
August 14, 2024

Anyone else having this problem? I can get my daily usage manually from the meter readings page but that doesn't help as I need the half hourly usage page in order to know if I've kept within the 6.5%!  Grrrr!

August 14, 2024

Whoops! subject error,  couldn't edit, sorry!