Insufficient Weekday readings for Power Move, even though my meter is sending readings

Hi @Johnchisholm,

How odd. How are you confirming the 18 weekdays of half hourly readings? Does it specify there when a reading is estimated vs actual like it does via this page of the online account?

@waltyboy has something similar in October… 

I am looking at my online account, which has the daily consumption broken down in half hourly blocks. There were 4 weekdays inOctober when this information was unavailable.

Yes, well remembered @Tim_OVO you’re absolutely right: I lost my electricity readings in their entirety (not just half-hourly, even the daily electricity ones too) for the whole of October from my online account. Then the half-hourly readings magically started up again on 1st November!

Sounds though as if the OP can see half-hourly readings for all but 4 of his October weekdays? The automated system for calculating his October percentage is obviously unhappy for some reason.  Perhaps (if you haven’t already?)  @Johnchisholm you could sit down with a pencil and paper and manually add up the relevant 4-7 slots for the 18 October weekdays out of the 22 for which you (and OVO) can see all the half-hour slots throughout the entire 24 hours for each of those days, and work out the peak-hours percentage for your own satisfaction? It might not be accurate to three places of decimals, but it’ll give you a fair idea of the figures involved. 
 

Good luck…and of course it’ll also give you a good idea of how you might be placed for the Nov and Dec incentives…

Updated on 09/11/23:

I misspoke when stating that the half hourly bar charts get populated with estimated usage when no half hourly meter usage data is available. That is the case for the monthly tab showing daily estimates, but not the half hourly.

I’ll ask the Power Move team how this ‘no data’ criteria is set. 

Hi

There is no indication that any of the readings have estimated.

Given that the bars are all over the place I can see no evidence of a consistent estimating process.

However no half hourly data available for the 16, 19, 26 and 29 October

Any of the pages I have looked at suggest that the information has been sent to Ovo

That’s only three missing weekdays. 29 October was the Sunday when the clocks changed. This can only reinforce your case …

Hi @Johnchisholm 

Am not sure that the half hourly consumption data on the usage page  is ever estimated by OVO from memory but I can't be sure.

The daily register readings and hence daily data on the monthly page are estimated if missing. 

I have asked if this can be double checked. 

On the daily tab of 30min readings, for those days with data, does it look like some of the 30min slots may be wrong or are blank? Basically do any of those days with data look incomplete or potentially incorrect. It may be difficult to know.

If you haven't already you could try pulling the 30 min consumption data from one of the regulated 3rd parties and compare it to what you see with Ovo 

https://www.n3rgy.com/

Hi @Jeffus @Johnchisholm I’ve been following your posts with interest, and have just downloaded from n3ergy.com my smart meter data for electricity (and gas) for the past 90 days, 18 Aug - 07 Nov, the maximum period allowed. Lightning fast download, too.

What is interesting for me is that my OVO account usage pages suddenly started missing electricity data from the 3rd of October for the whole of October (gas continued fine), before magically reappearing of their own accord on the 2nd November; yet the downloaded data from 3nergy.com shows perfect half hourly readings for each day from 18th August right up to midnight 7th November, including each and every of the “missing” days in October. I think @GrumpyTrucker might be interested in this as well, as they're missing data for November as I understand?

I’m not so much interested in trying to get October’s incentive paid (and I haven’t yet checked from this new data whether I’m even under the 13.5% figure) as much as I am curious to know, as I can now access my faultless half hourly data for October, why it was “missing” (and of course still is) day after day in my OVO usage account? I can find it, but OVO can’t? And how can we be reassured that future hiccups won’t occur? Nothing wrong with the smart meter, just whatever communication chain lies between it and the OVO usage pages. 

Interesting. Never heard of n3ergy so took a punt and signed up. Downloaded my data and, like in Ivie, all my half hourly usage is there up to noon on 5th November at which point even these companies lose the data. However in my OVO online account they aren't showing any usage info at all for the last week or so of October onwards up to today. I really don't know why we bother with these things. They seem completely unreliable.

Interesting @GrumpyTrucker, you mention Ivie, I don’t think I’ve heard of that, can I ask you whether it offers an easy to use histogram of usage data or something? The 3nergy.com data are great, but 1500-odd lines of data per month sure is difficult to process for a human eye! 
 

And hope you get the Nov data sorted OK…
 

Regards…