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Jibolling
Rank 1
January 8, 2024
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Insufficient readings for Power Move, what can I do?

  • January 8, 2024
  • 22 replies
  • 410 views

2nd month in a row:
 

“During December your smart meter failed to send us readings at certain times, so we couldn’t see the full picture of your electricity use.
 

Unfortunately this means you won’t receive a Power Move credit this month.”

 

So how is it the ovo app shows a full half hourly breakdown of my use? 🤔

 

No reply from ovo last month when I queried it, maybe they’ll respond to me this month. Think it’s time to give up on this nonsense, not worth the disruption / hassle!

    Best answer by Jibolling

    Updated on 20/01/26 by Abby_OVO

     

    Our Power Move FAQ’s state:

    To take part, your smart meter needs to be working and connected to the internet.

    We need at least 14 weekday readings to calculate your monthly average peak usage. If there's a technical issue and we can’t get enough readings for more than 7 days, we may have to remove you from Power Move. 

     

    You can see the full FAQ’s here and a guide to fixing common smart meter issues here. Our Power Move peak times have changed to 5pm - 7pm weekdays. If you hit the saving targets you’ll be entered into a prize draw with a chance of winning some great prizes (the top prize is a year’s free energy!). You can learn more and sign up here.

     

    If you believe your meter isn’t communicating, or is on a monthly reading schedule instead of daily or half-hourly (half-hourly is the best option as gives you the most detailed usage data) you can ask our Support Team to fix this.

     

    Included below are some previous Forum topics that’ll help you with smart issues and Power Move questions 👇

     

     

    I’ve just had a call from the account management team at ovo following my 2 emails - apparently the settings on my account had been changed from half hourly readings to daily, but they don’t know why or who changed it! If you’re having similar problems, perhaps try phoning them - 0330 303 5063 as it could be the same thing. 

    22 replies

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    Abby_OVO
    Community Manager
    Abby_OVO
    Community Manager
    April 27, 2026

    Hey ​@Leo Moran 

     

    Thanks for reaching out, I’ve now removed the above as requested. Thank you again for your co-operation and understanding.🙂

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      Newcomer
      Jwitchell
      Newcomer
      April 27, 2026

      Hey ​@Jwitchell 

       

      Sorry to hear about the issues you’ve been having with this.

       

      I reached out to the Power Move team who’d like to take a look into this. I’ve sent you a PM so we can help sort this out if you’d be able to check that out and reply.

      Thanks Abby. I've replied to your message.

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