Insufficient readings for Power Move, what can I do?

What do you mean by that?

*edited by moderator*

​@Jwitchell It looks like your meter stopped sending the readings. It could be the network issue. If it’s the case, your meter still have all the readings saved. I would contact OVO Customer Service to check if it’s your meter or anything else. 

I’m sure, some volunteers of the forum or moderators will reply to you soon with more useful information.

Thank you.

It is still working here today, so probably your meter has stopped sending readings.

If you go to ‘Usage’ and switch to ‘Day’ does it show you half hourly figures?

PS. About that spike during PM hours on my screenshot below, - that's a Saturday so all use is counted as off peak for PM.

I've emailed Ovo with screenshots.

Do you think they will solve their end, or will I need to access my meter, or will an engineer be called out?

Are you seeing your half hourly usage on the Usage page of the app?

Yes, although not for the current day. I.e. all dates show up to but not including the current day.

Edit: Google says "These half-hourly (HH) readings show 48 data points daily and are accessible the next day, rather than in real-time for the current day."

The current day never shows, that’s because although the meter saves the half hourly usage figures they are only sent to the DCC once a day.

(Then OVO requests them from the DCC, all that usually overnight but sometimes not until later, there can be delays at either/both DCC or OVO in getting the figures onto your account).

If the half hour figures are showing in your Usage but not in Power Move then that would seem to suggest that the PM team are not requesting, or not receiveing, them for some reason.

You could contact support and ask if they will transfer you to the Power Move team, but TBH I’m not sure if they can do that or if they can only note your request and then pass it on to the team.

​@Bradley_OVO is there any chance that you could ask Ashley and the PM team to look into this for ​@Jwitchell ?

Hey ​@Jwitchell 

Sorry to hear about the issues you’ve been having with this.

I reached out to the Power Move team who’d like to take a look into this. I’ve sent you a PM so we can help sort this out if you’d be able to check that out and reply.

​@Abby_OVO Hello Abby. A comment I made earlier has been taken as a bad joke. I have tried to remove the comment to prevent any further offence. Could you possibly take it down for me and in the mean time I apologise to anyone who may have taken said offence. Thanks.