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Best answer by Blastoise186

Updated on the 11/07/25 by Emmanuelle_OVO:
 

OVO offers a range of benefits to their customers at our iconic world-class purpose built entertainment venue through OVO Live.

 

These benefits include:
 

  • Book before anyone else: early access to tickets for unmissable events
  • Speed through the queue: get inside sooner via our dedicated entrances
  • Relax in our VIP lounges: you deserve to chill out in style

 

If you're an OVO customer, register for OVO Live for free and you can gain immediate access to these benefits.


You can also come and see the OVO Energisers at the OVO Live Desk on level 0 of the main concourse, to find out more about how OVO can supercharge your night!

 

SIGN UP NOW
 

*Subject to availability & terms and conditions
 

 

 

Hey @Saramac77 ,

I think you’ll find that reward might be coming back much sooner than you might think!

Could you give https://ovo-live.com/ a try? OVO Live is the new system for getting presale tickets to the OVO Hydro and the VIP Lounge access. OVO customers also qualify for this service and your login should work.

19 replies

Blastoise186
Super User
Blastoise186Super UserBest Answer
Super User
October 15, 2022

Updated on the 11/07/25 by Emmanuelle_OVO:
 

OVO offers a range of benefits to their customers at our iconic world-class purpose built entertainment venue through OVO Live.

 

These benefits include:
 

  • Book before anyone else: early access to tickets for unmissable events
  • Speed through the queue: get inside sooner via our dedicated entrances
  • Relax in our VIP lounges: you deserve to chill out in style

 

If you're an OVO customer, register for OVO Live for free and you can gain immediate access to these benefits.


You can also come and see the OVO Energisers at the OVO Live Desk on level 0 of the main concourse, to find out more about how OVO can supercharge your night!

 

SIGN UP NOW
 

*Subject to availability & terms and conditions
 

 

 

Hey @Saramac77 ,

I think you’ll find that reward might be coming back much sooner than you might think!

Could you give https://ovo-live.com/ a try? OVO Live is the new system for getting presale tickets to the OVO Hydro and the VIP Lounge access. OVO customers also qualify for this service and your login should work.

Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
    Rank 1
    Saramac77Author
    Rank 1
    October 15, 2022

    Perfect -  thank you for that - sadly missed the boat on the tickets i wanted but never mind I know for next time 🤦‍♀️

      Blastoise186
      Super User
      Blastoise186Super User
      Super User
      October 15, 2022

      No worries!

      While you’re here, I’ve got a bonus gift for you.

      Details at https://www.ovoenergy.com/customer-support-package

      Fastest sign up option at https://www.ovoenergy.com/winter-support-delivery/sign-up

      Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
        Newcomer
        topher100
        Newcomer
        November 8, 2022

        Hi 

        customer now with OVO can’t get logged onto the OVO live site keeps telling me error code or just not loading 

         

        tried changing my password and other stuff but still nothing.

        Blastoise186
        Super User
        Blastoise186Super User
        Super User
        November 8, 2022

        Still struggling to get in @topher100 ? Don’t worry, I’ve got a solution for you.

        Try getting in touch with the OVO Live team directly. You can either use the contact form at https://ovo-live.com/Contact/ or fire off an email to ovolive@ovo.com . Whichever works for you.

        I’d recommend the contact form though, as it helps the team to get the information they need from you more easily.

        Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
          Newcomer
          topher100
          Newcomer
          November 9, 2022

          Still struggling to get in @topher100 ? Don’t worry, I’ve got a solution for you.

          Try getting in touch with the OVO Live team directly. You can either use the contact form at https://ovo-live.com/Contact/ or fire off an email to ovolive@ovo.com . Whichever works for you.

          I’d recommend the contact form though, as it helps the team to get the information they need from you more easily.

          Sent them a message not heard anything back as yet and still getting error 

          Newcomer
          topher100
          Newcomer
          November 9, 2022

           

          Blastoise186
          Super User
          Blastoise186Super User
          Super User
          November 9, 2022

          Ok…

          That... Shouldn’t happen…

          I’ll flag this with @Tim_OVO and @Emmanuelle_OVO . Please bear with me.

          Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
          Newcomer
          topher100
          Newcomer
          November 9, 2022

          Ok…

          That shouldn’t happen…

          I’ll flag this with @Tim_OVO and @Emmanuelle_OVO . Please bear with me.

          Thanks I’m trying to get early access tickets for Peter Kay they go live tomorrow 🙏🏻

          Blastoise186
          Super User
          Blastoise186Super User
          Super User
          November 9, 2022

          I’m afraid there’s no guarantee that this issue will be fixed before then, but I can promise you that I’ve sent up an SOS Flare for you.

          Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
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          Terms & ConditionsAccessibility statement

          OVO Energy Ltd, Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ, (Company no. 06890795) registered in England and Wales.

          OVO (S) Gas Limited is registered in England and Wales (Company No. 02716495) at Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ.

          OVO (S) Gas Limited is part of OVO Group Ltd