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How can I get access to presale tickets to OVO Hydro events?

  • October 15, 2022
  • 19 replies
  • 5189 views

With my old supplier used to get access to presale tickets at events in the hydro in glasgow - do we not get this perk anymore? Or if we do where do i enquire? Any feedback would be appreciatedĀ 

Best answer by Blastoise186

Updated on the 11/07/25 by Emmanuelle_OVO:
Ā 

OVO offers a range of benefits to their customers at our iconic world-class purpose built entertainment venue through OVO Live.

Ā 

These benefits include:
Ā 

  • Book before anyone else: early access to tickets for unmissable events
  • Speed through the queue: get inside sooner via our dedicated entrances
  • Relax in our VIP lounges: you deserve to chill out in style

Ā 

If you're an OVO customer, register for OVO Live for free and you can gain immediate access to these benefits.


You can also come and see the OVO Energisers at the OVO Live Desk on level 0 of the main concourse, to find out more about how OVO can supercharge your night!

Ā 

SIGN UP NOW
Ā 

*Subject to availability &Ā terms and conditions
Ā 

Ā 

Ā 

HeyĀ @Saramac77Ā ,

I think you’ll findĀ that reward might be coming back much sooner than you might think!

Could you giveĀ https://ovo-live.com/Ā a try? OVO Live is the new system for getting presale tickets to the OVO Hydro and the VIP Lounge access. OVO customers also qualify for this service and yourĀ login shouldĀ work.

19 replies

Blastoise186
Plan Zero Hero
Forum|alt.badge.img+1
  • Plan Zero Hero
  • Solved
  • October 15, 2022

Updated on the 11/07/25 by Emmanuelle_OVO:
Ā 

OVO offers a range of benefits to their customers at our iconic world-class purpose built entertainment venue through OVO Live.

Ā 

These benefits include:
Ā 

  • Book before anyone else: early access to tickets for unmissable events
  • Speed through the queue: get inside sooner via our dedicated entrances
  • Relax in our VIP lounges: you deserve to chill out in style

Ā 

If you're an OVO customer, register for OVO Live for free and you can gain immediate access to these benefits.


You can also come and see the OVO Energisers at the OVO Live Desk on level 0 of the main concourse, to find out more about how OVO can supercharge your night!

Ā 

SIGN UP NOW
Ā 

*Subject to availability &Ā terms and conditions
Ā 

Ā 

Ā 

HeyĀ @Saramac77Ā ,

I think you’ll findĀ that reward might be coming back much sooner than you might think!

Could you giveĀ https://ovo-live.com/Ā a try? OVO Live is the new system for getting presale tickets to the OVO Hydro and the VIP Lounge access. OVO customers also qualify for this service and yourĀ login shouldĀ work.


  • Author
  • New Member*
  • October 15, 2022

Perfect - Ā thank you for that - sadly missed the boat on the tickets i wanted but never mind I know for next time šŸ¤¦ā€ā™€ļø


Blastoise186
Plan Zero Hero
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  • Plan Zero Hero
  • October 15, 2022

No worries!

While you’re here, I’ve got a bonus gift for you.

Details atĀ https://www.ovoenergy.com/customer-support-package

Fastest sign up option atĀ https://www.ovoenergy.com/winter-support-delivery/sign-up


  • Carbon Cutter**
  • November 8, 2022

HiĀ 

customerĀ now with OVO can’t get logged onto the OVO live site keeps telling me error code or just not loadingĀ 

Ā 

tried changing my password and other stuff but still nothing.


Blastoise186
Plan Zero Hero
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  • Plan Zero Hero
  • November 8, 2022

Still struggling to get in @topher100Ā ? Don’t worry, I’ve got a solution for you.

Try getting in touch with the OVO Live team directly. You can either use the contact form atĀ https://ovo-live.com/Contact/Ā or fire off an email to ovolive@ovo.comĀ . Whichever works for you.

I’d recommend the contact form though, as it helps the team to get the information they need from you more easily.


  • Carbon Cutter**
  • November 9, 2022

Still struggling to get inĀ @topher100Ā ? Don’t worry, I’ve got a solution for you.

Try getting in touch with the OVO Live team directly. You can either use the contact form atĀ https://ovo-live.com/Contact/Ā or fire off an email to ovolive@ovo.comĀ . Whichever works for you.

I’d recommend the contact form though, as it helps the team to get the information they need from you more easily.

Sent them a message not heard anything back as yet and still getting errorĀ 


  • Carbon Cutter**
  • November 9, 2022

Ā 


Blastoise186
Plan Zero Hero
Forum|alt.badge.img+1
  • Plan Zero Hero
  • November 9, 2022

Ok…

That... Shouldn’t happen…

I’ll flag this withĀ @Tim_OVOĀ andĀ @Emmanuelle_OVOĀ . Please bear with me.


  • Carbon Cutter**
  • November 9, 2022

Ok…

That shouldn’t happen…

I’ll flag this withĀ @Tim_OVOĀ andĀ @Emmanuelle_OVOĀ . Please bear with me.

Thanks I’m trying to get early access tickets for Peter Kay they go live tomorrow šŸ™šŸ»


Blastoise186
Plan Zero Hero
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  • Plan Zero Hero
  • November 9, 2022

I’m afraid there’s no guarantee that this issue will be fixed before then, but I can promise you that I’ve sent up an SOS Flare for you.


  • Carbon Cutter**
  • November 9, 2022

I’m afraid there’s no guarantee that this issue will be fixed before then, but I can promise you that I’ve sent up an SOS Flare for you.

Appreciated šŸ‘šŸ»


Emmanuelle_OVO
Community Manager
  • Community Manager
  • November 10, 2022

Hey @topher100,

Ā 

Sorry to hear of the error message you’re getting,

Ā 

Still struggling to get inĀ @topher100Ā ? Don’t worry, I’ve got a solution for you.

Try getting in touch with the OVO Live team directly. You can either use the contact form atĀ https://ovo-live.com/Contact/Ā or fire off an email to ovolive@ovo.comĀ . Whichever works for you.

I’d recommend the contact form though, as it helps the team to get the information they need from you more easily.

Ā 

Does it work when you use a different device?Ā 

Ā 

If you’d tried the above and not yet received a response but require one immediately, the only other suggestion I have is contacting Support.


Blastoise186
Plan Zero Hero
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  • Plan Zero Hero
  • November 10, 2022

That's actually a server crash message. It's not going to be fixed by changing your browserĀ 


Emmanuelle_OVO
Community Manager
  • Community Manager
  • November 11, 2022

Hey @topher100,

Ā 

Any update on this? You having any luck today?


  • New Member*
  • January 23, 2023

How do you sign up for alerts for shows at OVO Hydro etc?


Jeffus
Plan Zero Hero
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  • Plan Zero Hero
  • January 24, 2023

Blastoise186
Plan Zero Hero
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  • Plan Zero Hero
  • January 24, 2023

You’ll still qualify with OVO Live as well. You might have to re-register but it’ll work as long as you’re with OVOĀ or Boost.


  • New Member**
  • December 15, 2023

Why does Ovo does not offer Vip ticket to loyal customer at the OVO arena in Wembley .


Blastoise186
Plan Zero Hero
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  • Plan Zero Hero
  • December 15, 2023

Actually, they do. TryĀ https://ovo-live.com/

You either need to book via that website, or find one of the OVO team on-site when you arrive to redeem the perks on offer.