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snailsuke
Rank 1
January 28, 2025
Solved

Can’t open ticket wallet on ovo arena app

Hello, I’m supposed to go see Aespa on march 2nd at Ovo Wembley but I can’t seem to open my ticket wallet? I know the tickets will only be available closer to the concert but everyone I know can at least open their wallet, while mine shows this message. It’s been like this for months now and I have no idea why.

 

    Chris_OVO
    Chris_OVOBest Answer
    Community Manager
    February 3, 2025

    Hey ​@snailsuke & ​@laurynjenny, 

     

    The team managed to get an update for us and the venue have reported they’ve seen a few of these issues coming through. The venue team are currently looking into the issues and working on fixing them but they’ve suggested a few work arounds for now: 

     

    The advice is for you to download the AXS app and create an AXS account (if you haven't already) with the email you’ve booked the tickets under. AXS is the ticketing partner for OVO Arena Wembley so all tickets will be accessible through here.

     

    If you or other customers are still having issues you can contact either:
     

     

    I hope this helps and we apologise for any issues this has caused you. We’re working internally with the venue to get this resolved. 

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    35 replies

    Blastoise186
    Super User
    Blastoise186Super User
    Super User
    January 28, 2025

    Corrupted install likely, please re-install the app from scratch and try again

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    snailsukeAuthor
    Rank 1
    January 29, 2025

    Corrupted install likely, please re-install the app from scratch and try again

    I did and it’s still saying the same thing :( 

    Blastoise186
    Super User
    Blastoise186Super User
    Super User
    January 29, 2025

    I see. In that case, please head over to https://www.axs.com/uk and use the Live Chat there - they’re best placed to dig into it.

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      snailsukeAuthor
      Rank 1
      January 30, 2025

      I see. In that case, please head over to https://www.axs.com/uk and use the Live Chat there - they’re best placed to dig into it.

      i’ll try this tyvm! also do u know if axs app also shows tickets for ovo arena or is it only the ovo app? because i think my axs app works just fine

      Blastoise186
      Super User
      Blastoise186Super User
      Super User
      January 30, 2025

      I’m afraid I can’t say as I’ve never tried. I wouldn’t be surprised if they show up in both but I suspect you may have to use the OVO Arena one

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      snailsukeAuthor
      Rank 1
      January 30, 2025

      I’m afraid I can’t say as I’ve never tried. I wouldn’t be surprised if they show up in both but I suspect you may have to use the OVO Arena one

      Okay i see i see. Well live chat didn’t work :( does ovo arena/axs have a costumer service email i can try contacting? I’m getting a bit worried

      Blastoise186
      Super User
      Blastoise186Super User
      Super User
      January 30, 2025

      I will look it up - this may take some time so please bear with me.

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      Blastoise186
      Super User
      Blastoise186Super User
      Super User
      January 30, 2025

      Well, that wasn’t as bad as I expected…

      Try https://axssupportuk.axs.com/hc/en-gb/articles/14184613629212-How-do-I-contact-AXS-UK-as-a-customer and send in a support request from there

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        snailsukeAuthor
        Rank 1
        January 30, 2025

        Well, that wasn’t as bad as I expected…

        Try https://axssupportuk.axs.com/hc/en-gb/articles/14184613629212-How-do-I-contact-AXS-UK-as-a-customer and send in a support request from there

        thank you ao much!!!! i’ll send a request and hopefully this will get solved soon

        Newcomer
        laurynjenny
        Newcomer
        January 30, 2025

        Well, that wasn’t as bad as I expected…

        Try https://axssupportuk.axs.com/hc/en-gb/articles/14184613629212-How-do-I-contact-AXS-UK-as-a-customer and send in a support request from there

        thank you ao much!!!! i’ll send a request and hopefully this will get solved soon

        hey, were you able to get a solution? im having the exact same problem, and both AXS/seetickets have been pretty useless to me. im also getting p worried :(

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