Can’t open ticket wallet on ovo arena app

Hi ​@ningningz ,

As mentioned, in this situation please contact AXS for help with that, as they’re the ones responsible for the system. OVO Support can’t help with this one as it’s not part of OVO’s own systems.

Sorry to hear you’re having issues. I’ll ask the team for an update on this ​@ningningz.

Hello ​@ningningz I’ve had an update from the team:

Tickets are typically sent over between 2-7 days before the event by the ticketing company in this case AXS, so I'm assuming the shows they haven't received tickets for are happening later in the year i.e. outside of the 2-7 day window - I would check with them re the events they're going to and the dates of these

Unfortunately either way we can't help with ticketing, if they want to speak to someone they need to contact AXS by calling +44 0203 481 5506 or emailing supportuk@axs.com. They can also use the chat bot on the AXS website.

Wembley are aware of this issue with there app and are looking into it - there advice for now is steering people towards AXS.

​@Abby_OVO Thank you for your reply, just wondering is there an email or someone I can contact in case the app team is not able to fix the issue in time? 
I have three shows this year and only one show’s ticket is showing on the AXS app, which means I will have nothing to show to the entrance staff when I arrive the venue apart from my receipts :(

Thank you so much in advance

There is. Please note that if it’s too far ahead, you might not see the tickets anyway.

If you need help now such as a ticket for tomorrow (or less than a week away!) not showing up, try these options:

• The online AXS help centre - https://support.axs.com/hc/en-gb or
• AXS Customer service telephone - 0203 481 5506
• AXS Customer service email - emailing supportuk@axs.com

Hi did you get to the bottom of this my daughter is due to see Aespa this Sunday and I’m getting the same message she is autistic and this is really getting to her

Hi ​@Mattd81 ,

The team are still working on a fix. I have Autism myself mind you, so I know where you’re coming from.

In this situation, I STRONGLY recommend you contact AXS immediately using the following details:

• The online AXS help centre - https://support.axs.com/hc/en-gb or
• AXS Customer service telephone - 0203 481 5506
• AXS Customer service email - emailing supportuk@axs.com

They can get your tickets working in the AXS app, or give you alternative options.

I purchased my tickets in July with see tickets, I have my confirmation email and reference number and was told to check the Ovo app for my tickets.

I understood that I might not be able to view them until 1-2 weeks before the event, but this is next week now and I still can not access my tickets. 

The Ovo app crashes when I try to view my tickets. 

I have checked for an update, re-installed the app, signed in/signed out and it still crashes every time, worried I won’t be able to access these tickets due to the app crashing, any advice? 

Hey ​@gh0stmalone_ ,

Try the AXS App as they should be in there!

Any trouble, get in touch with AXS and they’ll help you out.

Hey ​@gh0stmalone_ 

Sorry to hear you’re having some trouble, though I’m glad to see Blastoise186 has already stopped by with some really helpful advice. 

Have you had a chance to give that a go? Do let us know how you get on.