Tesco Clubcard Millionaire - unable to lock in answer as it's under the home button

It seems my Android doesn’t have that option. I tried to Google it and I felt gaslighted, because the search says “yes, you can do it! Just follow these steps...” which don’t exist in my settings. I will continue searching, but it is possible that not expensive Android phones do not have that. 

This may or may not help, but many Samsung devices support Pop-Up View which can help get around this issue. This isn’t restricted to the Samsung Galaxy S/Z Series - I’ve found it on a lot of them going right back to my old Samsung Galaxy A3 (2017) so it’s a mature feature.

I’ll drop the link below just in case it helps anyone with a workaround.

https://www.samsung.com/uk/support/mobile-devices/what-are-multi-windows-and-how-do-i-use-them/

If your device does support this, you should be able to just throw the app into Pop-Up View and then drag it around until the buttons become usable.

​@Blastoise186 Thanks for this tip. It doesn’t seem to help much, though. The instructions didn’t quite fit, but I eventually got as far as this:
  

  
I'll keep experimenting, because this flaw is intensely irritating. I'm not sure of the screen size, but that image was originally 2340 x 1080 - is that one of the awkward resolutions?

Looks like you missed a step - that’s the Recent Apps screen! :)

From there, tap the OVO icon and you should see the Open in Pop-Up View option.

Alternatively… Settings > Advanced Features > Multi-Window > Swipe for Pop-Up View ON means you can just drag from the top right corner to trigger Pop-Up View

​@Chris_OVO Thanks for this. Our messages crossed in the post.

I’m not sure whether my tribulations are a result of a funny aspect ratio, but I tried reducing the text size (both options, one via Accessibility and the other for web pages), but it made no difference: no detectable decrease in the size of text in the OVO Energy app, and the button still tries to hide behind the option buttons at the bottom of the screen. It’s hit-and-miss whether I manage to avoid them.
 

​@Firedog this kind of crossed messages thing can happen when I take a bit too long to respond and someone else jumps in ahead of me! 😅

If you’re using a 2340x1080 display, it sounds like you have a taller, thinner screen. That aspect ratio can be a bit tricky, as it behaves similarly to a 20:9 ratio. When apps are designed for standard ratios, sometimes displays like yours can look a little off. I’m not sure what the final fix will be, but I know it’s on the way! 

From what I understand, developers might need to tweak how aspect ratios work in their code. I’m really hopeful that by the end of the week, you’ll notice an improvement! The team has been fantastic about listening to everyone’s feedback, so a big thank you for pointing this out. Here’s to hoping for a smooth solution!

I had no problem on my Samsung answering today!!! Week 1: no problem; Week 2: problem as reported by others.

Oh, I missed last week! I understand the OVO’s idea to use the app most of the times. But it would be good to have an option to send email reminders, so no any week is missed. It’s impossible to remember completely everything. And when I grab my phone, there are usually plenty of other (more urgent) tasks waiting for me to complete. 🤷‍♂️

Hey ​@costeek,

To give you a little insider scoop, we try to find the right balance when it comes to sending emails. We focus on what’s most important to the business and how many emails are being sent out. From my experience, if we send too many emails, customers might not have the chance to read them all. It’s much better to choose the emails that will have the biggest impact, which benefits both you and the customers.

We also need to keep in mind that not everyone has opted to receive emails, so they won’t see them if they haven't chosen that option. I can check if we can set up push notifications through the app as a way to send reminders. That way, you’ll get a little nudge on your phone, just like you would with a message or notification!