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Best answer by Blastoise186

Welcome @Grego24 ,

You need to use a computer to set the account up before you can use the app. Head over to https://account-activation.ovoenergy.com/confirm-email to do that.

If you don’t get the emails, let Support know via https://ovoenergy.com/help .

To get the app, it’s https://apps.apple.com/gb/app/ovo-energy/id626316021 for iOS and https://play.google.com/store/apps/details?id=com.ovo.energy for Android.

11 replies

Blastoise186
Super User
Blastoise186Super UserBest Answer
Super User
September 23, 2024

Welcome @Grego24 ,

You need to use a computer to set the account up before you can use the app. Head over to https://account-activation.ovoenergy.com/confirm-email to do that.

If you don’t get the emails, let Support know via https://ovoenergy.com/help .

To get the app, it’s https://apps.apple.com/gb/app/ovo-energy/id626316021 for iOS and https://play.google.com/store/apps/details?id=com.ovo.energy for Android.

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    Rank 2
    Grego24Author
    Rank 2
    September 23, 2024

    Thank you 

    Shads_OVO
    Retired Moderator
    Shads_OVO
    Retired Moderator
    September 24, 2024

    Hi @Grego24,

     

    It seems our forum volunteer has already given some good advice here. 

     

    Hopefully this has been helpful. 

     

    Please let us know if you’re still experiencing this issue.

    Rank 2
    Grego24Author
    Rank 2
    September 24, 2024

    I’m still having trouble receiving OVO emails apparently you can’t have email and paper correspondence together as I’ve spoken to OVO this morning so I’ve opted for email and hopefully within next 12 hrs I will get an OVO email so fingers crossed 

    Shads_OVO
    Retired Moderator
    Shads_OVO
    Retired Moderator
    September 25, 2024

    Hi @Grego24,

     

    Have you managed to get this sorted now?

    Rank 2
    Grego24Author
    Rank 2
    September 26, 2024

    Not yet but in communication with OVO thanks 

    Shads_OVO
    Retired Moderator
    Shads_OVO
    Retired Moderator
    September 27, 2024

    Hopefully this is resolved for you soon. Let us know if not.

    Rank 2
    Grego24Author
    Rank 2
    September 27, 2024

    Hi no still having trouble I’m just not receiving any emails from OVO so it must be the settings on my phone that’s blocking me from receiving OVO emails 

    Shads_OVO
    Retired Moderator
    Shads_OVO
    Retired Moderator
    September 30, 2024

    Hi @Grego24,

     

    I’m sorry to hear this is still ongoing.

     

    Have you tried saving the OVO email address as a contact in your emails?

    Rank 2
    Grego24Author
    Rank 2
    September 30, 2024

    Hi Shads I’ve finally able to log on and open up my on line account this morning I sought advice from a phone shop and the only advice he gave me was open another email account so I did that when I got home and it all worked so I’ve got a new email account just for OVO but thank you for your advice and following up this case my appreciated regards

      Show more replies
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      OVO Energy Ltd, Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ, (Company no. 06890795) registered in England and Wales.

      OVO (S) Gas Limited is registered in England and Wales (Company No. 02716495) at Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ.

      OVO (S) Gas Limited is part of OVO Group Ltd