Hi I’m a new customer and trying to set up account however I’m not receiving any OVO emails was told to type OVO beyond into my iPhone but where exactly do I type this thanks for your help
Solved
How do I set up OVO Beyond?
Best answer by Blastoise186
Welcome
You need to use a computer to set the account up before you can use the app. Head over to https://account-activation.ovoenergy.com/confirm-email to do that.
If you don’t get the emails, let Support know via https://ovoenergy.com/help .
To get the app, it’s https://apps.apple.com/gb/app/ovo-energy/id626316021 for iOS and https://play.google.com/store/apps/details?id=com.ovo.energy for Android.
+1- Plan Zero Hero
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- Answer
Welcome
You need to use a computer to set the account up before you can use the app. Head over to https://account-activation.ovoenergy.com/confirm-email to do that.
If you don’t get the emails, let Support know via https://ovoenergy.com/help .
To get the app, it’s https://apps.apple.com/gb/app/ovo-energy/id626316021 for iOS and https://play.google.com/store/apps/details?id=com.ovo.energy for Android.
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Hi
It seems our forum volunteer has already given some good advice here.
Hopefully this has been helpful.
Please let us know if you’re still experiencing this issue.
I’m still having trouble receiving OVO emails apparently you can’t have email and paper correspondence together as I’ve spoken to OVO this morning so I’ve opted for email and hopefully within next 12 hrs I will get an OVO email so fingers crossed
Hi
Have you managed to get this sorted now?
Hopefully this is resolved for you soon. Let us know if not.
Hi no still having trouble I’m just not receiving any emails from OVO so it must be the settings on my phone that’s blocking me from receiving OVO emails
Hi
I’m sorry to hear this is still ongoing.
Have you tried saving the OVO email address as a contact in your emails?
Hi Shads I’ve finally able to log on and open up my on line account this morning I sought advice from a phone shop and the only advice he gave me was open another email account so I did that when I got home and it all worked so I’ve got a new email account just for OVO but thank you for your advice and following up this case my appreciated regards
1 person likes this
Hi
Happy to hear you’ve managed to get this sorted.
Please let us know if you have any further issues. We’re always happy to help.
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