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Firedog
FiredogBest Answer
Super User
August 26, 2024

There doesn’t appear to be any way of downloading a bill PDF on the app (although I rather thought there used to be an option to do so). I can’t even make the Share button do anything.

You should have a few options:

  1. Screenshot the bill as displayed. Messy, but at least you have the record you want.
  2. Use the web account in your browser. There’s a download link on every historical ‘billing details’ page. You should be able to sidestep the function that tries to open the app instead of the website.
  3. If you got an email with your latest energy bill, the bill PDF will have been included as an attachment.

 

[EDIT some days later] The Share button in the top left-hand corner when viewing a bill now seems to work, at least on Android 14. You can send the PDF to people or other locations, like a file-hosting site. 

Noel | I have no official status; I'm just a volunteer who comes here to help other customers. My gear: Aclara SGM 1416-B Electricity-only E7 meter; Chameleon IHD3-PPMID-AAA | It may look as if I know what I’m talking about, but don’t let that fool you. |
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6 replies

Chris_OVO
Community Manager
Chris_OVO
Community Manager
August 26, 2024

Hey @Gabriela89,

 

You can find all of our guides for the MyOVO app on our tutorial collection. 

 

You can find how to download a bill by clicking on the thread below:

 

I hope this helps and if you have any further questions, please let us know 😊

Renewable energy jokes never get old.
Firedog
Super User
FiredogSuper UserBest Answer
Super User
August 26, 2024

There doesn’t appear to be any way of downloading a bill PDF on the app (although I rather thought there used to be an option to do so). I can’t even make the Share button do anything.

You should have a few options:

  1. Screenshot the bill as displayed. Messy, but at least you have the record you want.
  2. Use the web account in your browser. There’s a download link on every historical ‘billing details’ page. You should be able to sidestep the function that tries to open the app instead of the website.
  3. If you got an email with your latest energy bill, the bill PDF will have been included as an attachment.

 

[EDIT some days later] The Share button in the top left-hand corner when viewing a bill now seems to work, at least on Android 14. You can send the PDF to people or other locations, like a file-hosting site. 

Noel | I have no official status; I'm just a volunteer who comes here to help other customers. My gear: Aclara SGM 1416-B Electricity-only E7 meter; Chameleon IHD3-PPMID-AAA | It may look as if I know what I’m talking about, but don’t let that fool you. |
    Newcomer
    DWNiteowl60
    Newcomer
    September 25, 2024

    Is it possible to be able to download my meter readings and bills from my account for me to analyse them offline please?

    Blastoise186
    Super User
    Blastoise186Super User
    Super User
    September 25, 2024

    Hi @DWNiteowl60 ,

    You can do this via the Online Account - simply copy/paste the meter readings into Excel and you can download and save as many bills as you wish via Billing History.

    Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
      Emmanuelle_OVO
      Retired Moderator
      Emmanuelle_OVO
      Retired Moderator
      September 26, 2024

      Hey @DWNiteowl60,

       

      Welcome to the OVO Online Community,

       

      I can see that Blastoise has already given some helpful advice here, just wanted to add that our tutorial collection might be helpful to you in future:

       

       

      Renewable Energy? Big Fan.
      Firedog
      Super User
      FiredogSuper User
      Super User
      September 26, 2024

      As regards downloading bills, there may be a shortcut that could save you a bit of fuss and fewer duplicated pages. On the Billing details page for a particular month, you’ll see a Download bill link to the PDF for that month. For example, 

      https://smartpaymapi.ovoenergy.com/bal/bill/nnnnnnn?from=2024-06-01&to=2024-06-30 

      where nnnnnnn is your OVO account no.

      You can change this URL to produce a single PDF covering more than one period simply by changing one or both dates. For example,

      https://smartpaymapi.ovoenergy.com/bal/bill/nnnnnnn?from=2023-01-01&to=2023-12-31

      brings me all of last year’s bills. If your billing period isn’t the calendar month, don’t touch the day part of the dates. If it is, be careful to adjust the last day of the to date to the right last day of the month. 

       

      You only mentioned analysing offline. Bills as PDFs don’t exactly lend themselves to spreadsheet analysis. If you really want the data to plug into Excel, say, you’d need a different approach. That’s not one I’ve examined, but I’m willing to give it a go if you’re interested.

      You can get a JSON file giving your last ~400 meter readings quite easily. Say if you’d like instructions.

       

      Noel | I have no official status; I'm just a volunteer who comes here to help other customers. My gear: Aclara SGM 1416-B Electricity-only E7 meter; Chameleon IHD3-PPMID-AAA | It may look as if I know what I’m talking about, but don’t let that fool you. |
        Terms & ConditionsAccessibility statement

        OVO Energy Ltd, Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ, (Company no. 06890795) registered in England and Wales.

        OVO (S) Gas Limited is registered in England and Wales (Company No. 02716495) at Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ.

        OVO (S) Gas Limited is part of OVO Group Ltd