Are there conditions to the free electricity offer?

At my phone it appears next to the ‘Power Move’ tab. Both – at the home page and on the ‘Beyond’ one. 

 

I can see this page on the app but not where I can register or choose a time slot.   Where exactly is it?

At my phone it appears next to the ‘Power Move’ tab. Both – at the home page and on the ‘Beyond’ one. 

 

I can see this page on the app but not where I can register or choose a time slot.   Where exactly is it?

Hmm let me register and choose slots this time. 

It is clear from the Terms and Conditions, but not from the original graphic.

This implies that the first week is 18th May, not 25th.

Ah, I see what you mean.

TBH, I'm sure the person who writes those works in advertising most of the time  (Where headlines don't always reflect the facts).

Hey ​@TomThumb 

The team have asked if you’d be able to make sure the app has been fully closed down, and restart the app up again after it’s been closed. (ie hard close where you swipe it to totally close). 

Hopefully that’ll help, but if not do come back and let us know.

​@Abby_OVO  Still not showing the free 2 hours electricity after force closing the app & iPad restarted again

Not showing on my android smartphone either, also closed down the app & a phone restarted.

Tom…

Hey ​@TomThumb 

The Beyond team would like to take a further look into this for you. I’ve sent you a private message, if you could respond, we’ll see what they can do to help sort this.

Cheers ​@Abby_OVO  PM sent

Tom…

A gentle reminder to book another week’s free slots. 

Thanks for the heads up for everyone ​@costeek 😃

I would if I could ‘cough cough’ 😢😢😢

Tom…

Try uninstalling the app and then reinstall it. I had to do that last year before I could see it. I'm on a Samsung mobile.

Unfortunately ​@Belinda5 re:installing the ovo energy app isn’t doing anything to resolve things my end, still no free electric offer for me.

Tom…

Morning ​@TomThumb - I’m sorry to hear this isn’t resolved yet.

We’ll reach out to the team internally and see if there’s any update with your ticket. We’ll let you know when we’ve heard back from them.

The energy app is fetching new data, as the beyond prize draw is now a tv with free electricity

(hopefully I’m eligible)

but nothing showing against the free 2 hrs electricity offer.

Tom …

Morning ​@TomThumb, 

I’m sorry to say that this issue is still with our internal team to be fixed at the moment. We’ll let you know when we hear back from them with another update. I really hope they can get this fixed for you ASAP.

Please could you try deleting the app from your Android smart phone completely, and then reinstalling it? This’ll mean you’re on the latest app version. Let me know if this makes any difference.

Cheers!

​@Ben_OVO  Still no joy after a reinstall.

I'm more intrigued as to why my account seems ineligible more than the reward itself.

S24 / app version 22.2.0 / update version embedded 

Tom...

​@TomThumb thank for this info - much appreciated. We’ll relay this to our Beyond team internally, and hopefully they’ll have a fix in place soon 🤞. This is a frustrating one and, as of yet, we haven’t seen any other customers with the same issue.

We’ll be in touch as soon as we have an update for you. Thanks for your continued patience!

Thanks ​@Ben_OVO 

 If it hadn’t been for forum, I wouldn’t have even known the free 2 hour electric promo was happening again.

Tom…

Result 👍

I am now able to participate in the 2 hour free electricity promo.

After reinstalling the energy app several times over the last few weeks with no change,

 the same process today did the trick.

Not had word of any backend account changes, no app or iPadOS updates my end, so no answers as to why the promo took so long to be pushed thru.

Thanks to the ovo mods for running with this.

Tom…
 

app is down (due to maintenance) and I can’t see what time my slot is tonight. I only vaguely remember it’s some time tonight either 9 or 10 but I don’t remember. Probably 9pm seeing other people’s screen.

Hey ​@lampuiho 

Just so you know, you can actually add the slots directly to your calendar from the OVO app - that way you won’t miss another slot, even if there’s maintenance.

You can then edit the event to notify you ahead of time.

You can also set OVO app notifications for things like these reminders. If these are allowed on your device, you should receive a reminder roughly 30 minutes before your next slot. You can check this in your profile within the app, under Settings, then into ‘Notifications’. 

I hope this helps.

Hey ​@TomThumb 

Thanks for updating the thread, I’m glad we managed to get there in the end!😁

Too late. Besides, the reason I never used it is because I don’t use the calendar app.
I only use the outlook website.
I hardly ever use my phone. I use my PC most of the time.