Are there conditions to the free electricity offer?

A good strategy. Not heating the house overnight means the average temperature of the house is lower and hence lower losses, lower heating bills. 

I’ve just looked on my app and it appears that it has changed.

I suspect that it’s a mistake, it usually changes on Sunday to allow you to choose your 2-days for the next week

If it’s a mistake it will be probably be corrected later.

I’ve asked the forum mods to look into it for us.

It used to say that it would run to 31st August, and when showing how many you had already chosen indicated that there would be 34 hours altogether.

ie. It was showing me last week that I had chosen 32 and there would be another 2 to choose.

However although it still says ‘until 31st August’ at the top, its now saying 32 hours claimed, with the last being next Sundy, 24th August and no more to be claimed/chosen.

Hey ​@Nukecad 

Thanks for flagging that last night, I checked with one of the Beyond team who have said it doesn’t look quite right. 

I’ve sent you a Private Message so we can try and help, you can view it here.

This morning it’s back to showing 32 hours claimed with 2 yet to claim, (which I’ve now done), so whatever the issue was it’s been corrected.
Thanks Beyond Free Energy team.
 

And with the 2 final hours selected:

Hey ​@Vickiplum, 

I’m sorry you’re finding it confusing, I appreciate there is a lot going on, this is very helpful feedback. Our community members have provided some helpful advice: 
 

So there are three differemt schemes being discussed in this topic:
 

1. OVO Beyond

• A free rewards programme for OVO customers with a smart meter and Direct Debit

• Offers a variety of perks: up to 5 free solar panels, free boiler servicing, discounts, prizes, even VIP event tickets 

• Summer bonus (5 May – 31 August 2025): Get 2 hours of free electricity each week—you choose the slots via the app; credits applied to your bill (1 kWh per hour max) 

2. Power Move Rewards

• A challenge to reduce electricity use during peak hours (typically 4 pm–7 pm, Mon–Fri) 

• To qualify, use less than 12.5% of your daily electricity in that period; earnings are credited (£20/month is typical) 

• Requires: OVO app + Beyond unlocked, smart meter, single-rate tariff, Direct Debit, opt-in to half-hourly reads 

3. Power Move Flex (free electricity variant)

• Part of a trial called CrowdFlex (via Ofgem and ESO), focused on matching demand to renewable supply

• Free electricity is offered during certain flex events—but note it’s capped at 1 kWh per hour, and only applies to certain slots separate from Beyond’s free hours 

• This is not the same as Power Move Rewards. Make sure to confirm which scheme you're signed up to—Power Move Flex may apply only when you receive an email invitation for specific events 

Find out more on the website

 

Hey ​@ctify,
 

What Is the Free Electricity?

• During the Summer Savings promotion (from 5 May to 31 August 2025), OVO Beyond members receive 2 hours of free electricity each week. That translates to up to 8 hours per month.

• Each of those hours is capped at 1 kWh, meaning you can get up to 2 kWh of free electricity per week, or about 8 kWh per month.

How to Use It & Slot Details

• You must opt into the Beyond programme and choose your free electricity slots via the OVO app or your online account.

• Typical time slots include:
• Weekdays: e.g., 9 am–10 am, 1 pm–2 pm, or 9 pm–10 pm
• Weekends: e.g., 10 am–12 pm on Sundays
• Slots are offered weekly, and you need to select them each week for the upcoming week.

Hi,

 

so to clear things up, it is definitely the gas that causes the spike (added a pic of our gas as well, highlighted is the 1hr30its on in evenings to heat the water tank). We don’t have a combi boiler, just water tank heated by gas and I’ve looked up the timer is 30min at 7am

 

1hr30 at 5.30pm… 

Definitely not heating coming on, we’ve turned this off completely for the summer. 
 

looking at solely electricity it looks like we must have signal issues some days (when we get hours with no usage) but on a day it does work, looks more like this. 

 

but I sat and actually looked back over July electricity data, the free hours that I’d put into my calender, which was 7hours. But based on the data that equaled just over 2kw @22.23kwh unit rate so 44.5p, so the July bill is incorrect as that was  credit 0.8p from beyond- 2hours free electricity.

let’s see if it’s more accurate for August. There was nothing in June but that was the first month we had a smart meter, so perhaps the 2hours we had selected from the options in the last week of June, just hadn’t had the chance to register in the systems. 

 

 

Would love to know if it’s been more accurate for August? 🙂

Remember that the credit for free kWh doesn't show until the next months bill.

The free kWh earned in May were shown as a credit on the June bill.
The free kWh earned in June were shown as a credit on the July bill
The free kWh earned in July should be showing as a credit on your current bill for August.
The free kWh being earned in August will be shown as a credit on your bill for September.

So that 0.8p ? credit that you say you go on your July bill will have been for what you earned in June after your smart meter was sending readings.
(PS. Bills don’t show part of a penny, is it not £0.80)

What you earned in July should now be showing on your billing for this month.

I have nothing to add to this query other than Impressive Speadsheets and all the calculations, and time spent 

Have any of you thought about a career in forensic accounting. 
I worked as Financial Controller Large part of my working life involved in accounts and I’m truly impressed by the amount of work & effort you all put into this.

🤔I thought it was just me, that did all these type of calculations. I drive my family up the wall. 

Good Luck solving your query/ies

😁

In case you havent seen it on the app the 2 free hours of off peak electricity is starting again soon. Copied from app:

eligible customers can choose 2 hours of free home electricity (unit rate only) each week, up to a maximum of 8 hours each month, subject to the exclusions noted in these Terms.

You can join up to the Offer and select your weekly hours within the OVO Energy app from 18 May 2026, the first week of free electricity will be 25 May 2026. The Offer will close to new joiners on 12 July 2026 and the free electricity slots will end 2 August 2026 @23:59pm.

I had spotted it this morning, here is a screenshot:

Thanks for sharing this ​@Belinda5, and thanks ​@Nukecad for the screenshot.

Full OVO App and Beyond Offer terms and conditions can be found on our website here.

This coincides with the large uptick in solar and very low prices that I get in the afternoons (with my tariff) this time of year. Time to fill your boots!

Peter 

Has this started yet? It says starts 18th, but still says come back for sign up details?

Have the technical people managed to adopt the app for non typical screen sizes? I just checked the 2 free hours info and it looks that there is some text underneath the buttons which I cannot read. Please make the information readable or allow to read it on a computer. See screenshot attached.

Hey ​@AngelaE 

It is live, you should be able to select ‘Get started’ within the dedicated space on the app, from there you can return back to the 2 free hours dashboard and select your first 2 slot times. If you still have any issues do let us know.

​@costeek Thanks for flagging that, let me see if I can raise this with the team and check if they can perhaps adjust that. 

That would be great, thank you!
This was already discussed on this forum not long ago. I was assured that it will be fixed.

Hey ​@costeek 

They team have said this should be scrollable, you should be able to view all of the text. 

What device are you using?

Android phone with non-typical screen resolution 20:9. Some Samsung phones, if I remember correctly, have the option to change it. Unfortunately, it’s not my case. 
Also, it wasn’t scrollable. The Home panel stays on top despite if there is a text of empty space. It was all discussed on this forum earlier with provided screenshots.

I have managed to book my first two free slots, but the first week available is not 18th May as advertised before the registration and slot choice windows became available. The first week is, in fact, from 25th May (slots to be chosen by Sunday 24th May).

Is this 2hr free electricity open to all Ovo customers?

 As I’ve nothing showing in my app!

Tom…

Hey ​@costeek 

I sent that extra information over to the team who’ve confirmed they think this one might actually be a bug on their end, they’re currently investigating the matter. They are aware of the previous conversation and the same limitations shouldn’t be in place here so hopefully they can resolve this bug soon.

Hey ​@TomThumb 

Have you checked for any new app updates? The full eligibility for this period’s 2 hours free electricity are as below:

3.1 To be eligible for 2 hours of free home electricity, you’ll need to:

• be an OVO Energy Customer on any electricity only or dual fuel fixed tariff or on our standard variable tariff (not available to gas only customers or pre-payment customers);

• have downloaded the OVO Energy App;

• have signed up to OVO Beyond;

• have a working smart meter that sends us meter readings;

• pay by monthly Direct Debit (in accordance with the Direct Debit rules in our Core Terms:

• opted into half-hourly meter reads for billing (you can do this when you join);

• opted into half-hourly meter reads for settlement (you can do this when you join);

• use this offer for domestic use only;

• comply at all times with these Terms and our Core Terms.

3.2 If you do not meet/continue to meet the eligibility criteria in paragraph 3.1 above, you will no longer be eligible for the Offer. 3.3 The Offer may only be used once per household. You can find the full terms for this offer here.

If you’re still not seeing it appear in the app, please let us know, maybe with a screenshot of what you can see and we’ll do our best to help.

It was always quite clear that the offer would open this week so that you could choose days for next week.

From the Terms and Conditions (my highlighting):

1. About this offer

By joining the Offer, eligible customers can choose 2 hours of free home electricity (unit rate only) each week, up to a maximum of 8 hours each month, subject to the exclusions noted in these Terms.

You can join up to the Offer and select your weekly hours within the OVO Energy app from 18 May 2026, the first week of free electricity will be 25 May 2026. The Offer will close to new joiners on 12 July 2026 and the free electricity slots will end 2 August 2026 @23:59pm.

That is the way that the Free Energy offers have always worked you pick in one week the free hours that you want in the next week.

​​​​@Abby_OVO  I fulfil all the listed criteria, I’ve also been part of the last free 2 hour giveaway,

but I’m still unable to locate the new free 2 hour promo in the ovo app, 

can’t find it referenced on the app home or reward tab,

iPadOS 26.5 / ovo energy app 22.1.0

Tom…

At my phone it appears next to the ‘Power Move’ tab. Both – at the home page and on the ‘Beyond’ one.