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Can I have a smart meter with Economy 7?

  • 17 April 2019
  • 8 replies
  • 276 views

When I last spoke with MyOvo I was told a smart meter could not be fitted as we were on Economy 7 dual rate tariff. I am now being bombarded with email and phone calls from MyOvo trying to get me to have a smart meter. Has the situation changed, can I now get a smart meter and keep my Economy 7 tariff?
If not, and MyOvo do have my records, why do you keep asking me (and presumably everyone else on Economy 7) the same question over and over again?
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Best answer by Eva_OVO 18 April 2019, 13:16

Yes you can, @ted! You can arrange a smart meter exchange here: https://bit.ly/2ueMUYb.

If you've got storage heaters or underfloor heating you won't be able to book the appointment online. You'll need to call our Customer Care team on 0330 303 5063, they're available Monday-Friday 8am-6pm.

As soon as your smart meters are installed, let us know how you get on with them! 🙂
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Userlevel 5
Yes you can, @ted! You can arrange a smart meter exchange here: https://bit.ly/2ueMUYb.

If you've got storage heaters or underfloor heating you won't be able to book the appointment online. You'll need to call our Customer Care team on 0330 303 5063, they're available Monday-Friday 8am-6pm.

As soon as your smart meters are installed, let us know how you get on with them! 🙂
Keep getting messages that ovo are in the area and can fit a smart meter, I go to book it and the first question is do you have storage heaters, yes but I don’t use them.
does this mean I can’t have a new smart meter ? If not why?
I’m on eco 7
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Yes you can, @ted! You can arrange a smart meter exchange here: https://bit.ly/2ueMUYb.

If you've got storage heaters or underfloor heating you won't be able to book the appointment online. You'll need to call our Customer Care team on 0330 303 5063, they're available Monday-Friday 8am-6pm.

As soon as your smart meters are installed, let us know how you get on with them! :)


Welcome to the forum, @Viking_man, check out the best answer above!
I have SMETs2 Smart Meters with OVO and have Economy 7 so the answer to your question must be a resounding "Yes". Readings from my electricity meter are shown daily but gas is not, somehow OVO takes these from the smart meter network once a month and then they show up in the web portal and phone app.

I don't bother with the IHD although when I did look at it post-installation it was showing completely misleading information.

It might be better now but I don't have any need to look at it, as the sole reason I asked for Smart Meters was to avoid having to send in readings, which has now been achieved so whilst I couldn't whole-heartedly recommend them, at least I don't have the fag of reading the meters anymore.
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I don't bother with the IHD although when I did look at it post-installation it was showing completely misleading information.

Hi @TheFSG

With SMETS2 meters, we experienced some issues connecting them to the In Home Display devices (IHDs). We've been rolling out a software update for this since mid summer, so it's likely that your IHD will be updated fairly soon.

Hope this helps
Hi, Im now an Ovo customer (once again) and I have signed up for an EV charging point (yet to be installed). We have an old meter. I would like to use Economy 7 so I know I need a dual rate meter to do this. Ovo have just (unconnected to the EV charging point I believe) sent an email offering a new SMETS2 smart meter. Should I go ahead and arrange this to be fitted?

Many thanks
Jon
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Im not sure if the SMETS2 meters are E7 compatible yet
Userlevel 5
Hi, Im now an Ovo customer (once again) and I have signed up for an EV charging point (yet to be installed). We have an old meter. I would like to use Economy 7 so I know I need a dual rate meter to do this. Ovo have just (unconnected to the EV charging point I believe) sent an email offering a new SMETS2 smart meter. Should I go ahead and arrange this to be fitted?

Many thanks
Jon



If your meter is currently running on an Economy 7 tariff, @jgpazza, we can install a SMETS2 meter as Economy 7. But, we wouldn't be able to install the SMETS2 meter on an Economy 7 tariff just yet.

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