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Dannjammal
Rank 1
Dec 6, 2023 3:27 PM UTC
Solved

Prepayment key top up has not been added to meter from paypoint, what can I do?

I bought a £20 electricity top up from PayPoint shop to my Key and received receipt. I tried to add the credit to my meter by putting in the key but no credit has been added. I waited three hours and it still was not added. I have kept receipt. My electricity was only on 1p left by this time so I went down and bought another £20 top up. This one worked. How do I go about getting the initial £20 credited? 

Blastoise186
Blastoise186Best Answer
Super User
Dec 6, 2023 3:44 PM UTC

Updated on 28/09/26 by Abby_OVO

 

Hi @Dannjammal ,

Keep the receipt and contact Support, they’ll help you fix this one. :)

 

Like Blastoise has mentioned, keep ahold of the receipt and the Support Team can help take care of this for you. They will ask you to send in a picture of the receipt, so it’s best to contact by email, webchat or social media in this instance. You can find our contact details in the topic below:

 

​​

 You can find more Pay as you Go support here: 

 

 

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4 replies

Blastoise186
Super User
Blastoise186Super UserBest Answer
Super User
Dec 6, 2023 3:44 PM UTC

Updated on 28/09/26 by Abby_OVO

 

Hi @Dannjammal ,

Keep the receipt and contact Support, they’ll help you fix this one. :)

 

Like Blastoise has mentioned, keep ahold of the receipt and the Support Team can help take care of this for you. They will ask you to send in a picture of the receipt, so it’s best to contact by email, webchat or social media in this instance. You can find our contact details in the topic below:

 

​​

 You can find more Pay as you Go support here: 

 

 

Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
    Rank 1
    DannjammalAuthor
    Rank 1
    Dec 6, 2023 4:37 PM UTC

    Thank you for your reply I will try that tomorrow. 

    Abby_OVO
    Community Manager
    Abby_OVO
    Community Manager
    Dec 7, 2023 9:34 AM UTC

    Hey @Dannjammal 

     

    Perfect advice from Blastoise186 here, let us know how you get on.

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      Rank 1
      DannjammalAuthor
      Rank 1
      Dec 12, 2023 9:21 AM UTC

      I contacted support today and after a bit of back and forward they have gave me a credit note for the £20. Thanks again.

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