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hallj12345
Rank 5
July 31, 2023
Solved

OVO top up website not working - Is it PayPoint issue?

Hello, Is OVO Top Up website down today?  I tried the app it had no information on it so I cleared cache and data and it reappeared but site says insecure website.

Blastoise186
Blastoise186Best Answer
Super User
August 1, 2023

Updated on 24/07/26 by Ben_OVO

At best, it’s a Paypoint issue that’s beyond OVO’s control. I’ll ask to see if it can be escalated to them.

Diagnostic report will be ready shortly at https://www.ssllabs.com/ssltest/analyze.html?d=ovoenergypayments.paypoint.com&latest

PAYG customers have now been moved from the old top-up app to an improved online account and app, which aren’t linked to PayPoint. Support for the old OVO Top Up app and PayPoint top up portal will end soon. You can find out more, and learn how to log into the new online account and app here:

 

 

 

Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
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8 replies

Blastoise186
Super User
Blastoise186Super User
Super User
July 31, 2023

It seems to be working now https://ovoenergypayments.paypoint.com/Home/index

Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
Abby_OVO
Community Manager
Abby_OVO
Community Manager
August 1, 2023

Hey @hallj12345 

 

Sorry to hear you were having some issues. Did you manage to get onto the top up website?

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hallj12345Author
Rank 5
August 1, 2023

It still getting stuck and says site not secure

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hallj12345Author
Rank 5
August 1, 2023

I won't let me log out now either it's just stuck saying site not secure when I pull down from top of my phone.

Blastoise186
Super User
Blastoise186Super User
Super User
August 1, 2023

The session will timeout eventually if you leave the site alone. Just close the tab for now.

Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
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hallj12345Author
Rank 5
August 1, 2023

It won't let me top up it just freezes as well as won't log out. App seems ok though.

Blastoise186
Super User
Blastoise186Super UserBest Answer
Super User
August 1, 2023

Updated on 24/07/26 by Ben_OVO

At best, it’s a Paypoint issue that’s beyond OVO’s control. I’ll ask to see if it can be escalated to them.

Diagnostic report will be ready shortly at https://www.ssllabs.com/ssltest/analyze.html?d=ovoenergypayments.paypoint.com&latest

PAYG customers have now been moved from the old top-up app to an improved online account and app, which aren’t linked to PayPoint. Support for the old OVO Top Up app and PayPoint top up portal will end soon. You can find out more, and learn how to log into the new online account and app here:

 

 

 

Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
Rank 5
hallj12345Author
Rank 5
August 1, 2023

Thanks,  I thought it might be my phone's data reception but I can get on other websites ok.

    Terms & ConditionsAccessibility statement

    OVO Energy Ltd, Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ, (Company no. 06890795) registered in England and Wales.

    OVO (S) Gas Limited is registered in England and Wales (Company No. 02716495) at Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ.

    OVO (S) Gas Limited is part of OVO Group Ltd