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Monkeylife
Rank 1
May 14, 2026
Question

My electric is not showing up on the new top up app

  • May 14, 2026
  • 36 replies
  • 1107 views

I was asked today to dl the new top app by ovo to manage my account and top up but when I logged in to my account only my gas account is on there no sign of my electric so I can't top up my electric does anyone know a fix for this problem. 

 

 

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    Nukecad
    Super User
    NukecadSuper User
    Super User
    August 14, 2026

    It has been suggested elsewhere that if you still have the old app on your device then the old and new can  clash with each other, and removing the old one then lets the new one work properly.

    If it's still not working a few hours after removing the old one then it's time to contact support.

    See the green bar at the top of any forum page for the PAYG contact details.

    I said, Hey - Watts going on.
    Terms & ConditionsAccessibility statement

    OVO Energy Ltd, Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ, (Company no. 06890795) registered in England and Wales.

    OVO (S) Gas Limited is registered in England and Wales (Company No. 02716495) at Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ.

    OVO (S) Gas Limited is part of OVO Group Ltd