Moved from PAYG to OVO pay monthly credit meters, but not got an OVO account yet?

Hello,

Perhaps someone here can help.

I have tried speaking to several people at Boost and OVO regarding the matter yet I have not been given a solution.

• My issue is that I recently switched from Boost Pay-As-Go to OVO Direct Debit, but my smart meter is still saying “Powered By Boost” and I can only top up with Boost online. 
• I have set up a direct debit with OVO and I am only being charged for the day rate. Since I was told by OVO that I was on their supply (Still waiting for them to take my direct debit payment).
• I am still having to top up my meter daily with Boost, but since OVO confirmed I was on their supply at their end, I tried topping up with OVO to see if it would show up on my meter. It did not, but it was added to my OVO account.

So the issue is, I have £30+ sitting in my OVO account with a direct debit to come out while being charged the daily rate. But my property is still supplied by Boost Pay-As-Go and my eclectic will only run if I top up with Boost!  

Hi, I’ve recently been moved from Boost to OVO. After I’d been moved I called to set up direct debit payments so my account was switched from prepayment to pay monthly. I set up an account so I could view my plan and how much I am in credit etc but I’ve tried logging in on both the app and the website and both are telling me I’m still on prepayment. I’ve spoken with an advisor who told me that my account has been changed to pay monthly so they weren’t sure why the app isn’t allowing me to see my details. I wondered if I had to wait a certain amount of time before I could see that info, but I would really like to be able to see that my account has been credited with the money left over from my prepayment meter now. Can anyone advise? 

In my experience, the OVO support staff on social media are pretty good at dealing with account problems, and they’re there longer hours than other agents. I’ve used Twitter several times, with good results. I’d tweet them with a brief description of the problem, then send them a direct message (DM) with full details, giving your name, date of birth, address and postcode and OVO account no. It might be a few hours before they get back to you.

https://x.com/ovoenergy?lang=en
https://www.facebook.com/ovoenergy/
https://www.instagram.com/ovoenergy/?hl=en
 

Hi @RachC,

It seems that some good advice has already been given here by our forum volunteer.

Please let us know if you’re having any problems getting through to the Support team.