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Blastoise186
Blastoise186Best Answer
Super User
October 17, 2024

Updated on 20/07/26 by Abby_OVO

 

If your meter is faulty please contact our Support Team who will arrange a free appointment with our engineers. You can find out more about faulty meters in this guide:

 

 

Further RTS information can be found here:

 

 

Howdy!

I just got back from datamining this one for you, the other reason for my slow reply was because my other volunteer role sent me to a golf club all day (I got a free lunch out of it at least!). This is probably now more useful to other visitors, but I hope you don’t mind me adding some extra context anyway.

AFAIK the Actaris ACE9000 KBD isn’t capable of doing anything other than Single-Rate/Flat-Rate Tariffs, thus cannot be RTS managed. I’ve almost never seen any Traditional Prepayment Meter run on RTS outside of the THTC ones - pretty much all others operate locally if memory serves.

However… Yours might be in Free Vend Mode, so you may have a debt to pay off post-upgrade - just thought I’d give you a heads up on that!

Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
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6 replies

BPLightlog
Super User
BPLightlogSuper User
Super User
October 17, 2024

Hi @M4n5a , that doesn’t appear to be an RTS controlled device. It has been mostly used by EDF (and obviously SSE). 
The certification date suggests it’s in need of replacement anyway as it has a 20 year expectancy. 
There’s only one feed from it (most complex meters have multiples) and I guess the box in the bottom right corner is the switch/consumer unit?

A wider image would help to confirm 

Bring me Sunshine ~ E&E {Solar PV, Battery Storage, EV, ASHP and Home Assistant automation}
    Rank 1
    M4n5aAuthor
    Rank 1
    October 17, 2024

    Hi @M4n5a , that doesn’t appear to be an RTS controlled device. It has been mostly used by EDF (and obviously SSE). 
    The certification date suggests it’s in need of replacement anyway as it has a 20 year expectancy. 
    There’s only one feed from it (most complex meters have multiples) and I guess the box in the bottom right corner is the switch/consumer unit?

    A wider image would help to confirm 

    Hi thanks for your reply! 
    I am happy to say I’ve managed to book a smart meter exchange for next month. I’m delighted.

      Blastoise186
      Super User
      Blastoise186Super UserBest Answer
      Super User
      October 17, 2024

      Updated on 20/07/26 by Abby_OVO

       

      If your meter is faulty please contact our Support Team who will arrange a free appointment with our engineers. You can find out more about faulty meters in this guide:

       

       

      Further RTS information can be found here:

       

       

      Howdy!

      I just got back from datamining this one for you, the other reason for my slow reply was because my other volunteer role sent me to a golf club all day (I got a free lunch out of it at least!). This is probably now more useful to other visitors, but I hope you don’t mind me adding some extra context anyway.

      AFAIK the Actaris ACE9000 KBD isn’t capable of doing anything other than Single-Rate/Flat-Rate Tariffs, thus cannot be RTS managed. I’ve almost never seen any Traditional Prepayment Meter run on RTS outside of the THTC ones - pretty much all others operate locally if memory serves.

      However… Yours might be in Free Vend Mode, so you may have a debt to pay off post-upgrade - just thought I’d give you a heads up on that!

      Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
        Rank 1
        M4n5aAuthor
        Rank 1
        October 21, 2024

        If its a flat rate/single rate meter does that mean I do not have economy 10/7? I got a letter through from OVO saying I had economy 10, but when asking a question on the online chat the adviser said economy 10 was not for domestic dwellings. Sorry in advance if this is mind numbingly obvious 

        Blastoise186
        Super User
        Blastoise186Super User
        Super User
        October 21, 2024

        I cannot say for sure, but your meter does not appear to support Economy 10 based on the photos I’m seeing and the data I’ve gathered from other sources.

        Economy 10 IS supported in domestic properties and is quite common. You shouldn’t have been told otherwise - I will ensure this is fed back to OVO.

        Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
          Rank 1
          M4n5aAuthor
          Rank 1
          October 21, 2024

          Thanks for your help :) 

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