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Rank 1
Dazwebb
Rank 1
April 18, 2023
Solved

I'm PAYG and switched to OVO - need new top up card

  • April 18, 2023
  • 50 replies
  • 3086 views

I've been moved to ovo. My current gas payment card isn't working. I'm not paying £5 my old supplier didn't charge. I can't get on ovo app to see if I can get a bar code. 

Best answer by Dazwebb

Updated on 21/07/26 by Ben_OVO

Switched to OVO or moved home as a PAYG customer? This guide should answer all your questions:
 

 
Need a new top up card? Check out the below topic:
 

 

How to get in contact:
 

 

 

So apparently the shop has to type in ovo on their machine instead of my old supplier. New cards are being issued. This might help anyone else who's having issues. Thanks for replying. Daz... 

50 replies

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S
Newcomer
Shell1
Newcomer
August 4, 2023

Thankyou 

    Emmanuelle_OVO
    Retired Moderator
    Emmanuelle_OVO
    Retired Moderator
    August 7, 2023

    Hey @Shell1,

     

    Welcome to the OVO Online Community 😊

     

    I can see Blastoise186 has already given some helpful advice here. Just wanted to add we have some great FAQs and Tutorials on the Forum you may find helpful. 

     

     

    Renewable Energy? Big Fan.
      weedug
      Rank 2
      weedug
      Rank 2
      August 10, 2023

      hi all, thanks for replying, I've decided to wait till my credit runs down and then will top up, thanks again

        Emmanuelle_OVO
        Retired Moderator
        Emmanuelle_OVO
        Retired Moderator
        August 11, 2023

        No problem @weedug!

         

        Pop back if you have any more questions or any issues when you go to top up again 😊

        Renewable Energy? Big Fan.
        J
        Newcomer
        Jak2108
        Newcomer
        December 18, 2024

        I’ve just received the keys to a property I’ve purchased and there is a pay as you go meter. I don’t have any top up card and there is no credit so I have no power. I found a letter from OVO with an account number. How can I top up and get a top up card?

        Blastoise186
        Super User
        Blastoise186Super User
        Super User
        December 18, 2024

        Howdy ​@Jak2108 !

        Congrats on the new place!

        Can you post photos of the Meter real quick? This will help me give you exactly the right advice on what to do once you get an account set up - such as how to top-up and get the lights back on once you’ve got the account going.

        To get started, please call 0330 175 9669 in the morning and ask the Support Team to open a new account. If you want to move to Pay Monthly, you can request that at the same time.

        Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
          Emmanuelle_OVO
          Retired Moderator
          Emmanuelle_OVO
          Retired Moderator
          December 19, 2024

          Hey ​@Jak2108 

          Welcome to the OVO Online Community. 

          This topic might be helpful:
           


          How to get in contact about my OVO Pay As You Go account
           

          • The best way to get in touch with us is via chat here. Just click the green chat icon on the bottom right of your screen. We’re here to help anytime from 8am to 8pm Monday to Friday and 9am to 5pm on Saturday and Sunday.
          • Or call us on 0330 175 9669 - Opening hours: Mon-Thu 8am to 8pm, Friday 8am to 6pm, Sat-Sun 8am to 5pm.

           

          Got a question about your Pay As You Go energy use, top-ups, keys, cards, or anything else? Why not see if you can find the answers in our dedicated PAYG Forum category.

           

          There are also tons of helpful resources and information available on our OVO Help pages.  

           

          If you or anyone in your household is vulnerable, or just needs a little extra assistance at a difficult time in your lives, our Priority Services Register is a free support service you might find useful.

           

          Struggling with your energy bills? Our Customer Support Package might be helpful to you.

          Renewable Energy? Big Fan.
            L
            Newcomer
            Liam naylor
            Newcomer
            December 20, 2024

            Good Evening, 

            I have just purchased a property, and the Gas prepayment meter is 207 pound in debt.The previous owner/tenants held an account with you. 
             

            Blastoise186
            Super User
            Blastoise186Super User
            Super User
            December 20, 2024

            Hey ​@Liam naylor ,

            Good news is YOU DON’T owe anything related to that debt - it’s not yours and needs to be wiped. Please call 0330 175 9669 in the morning to get your own account set up and arrange for the existing debt to be wiped out, so that you start from a fresh state.

            If you want to move to Pay Monthly - which I definitely recommend considering - then you can request that during the same call too once you’ve got the account activated.

            Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
              Nukecad
              Super User
              NukecadSuper User
              Super User
              December 21, 2024

              Has the property been stood empty for a while?

              The meter still clocks up the daily standing charges even when no gas is being used, which could explain why it’s showing the debit.
              (If that is the case the there will probably be a debit on the electricity account too, for the electricity SCs).

              As said what you need to do is set up a new account as the new owner. which will of course start with a zero balance.
              The existing balance will have to be wiped from the prepayment meter before you can top it it, that can be done remotely if it’s a Smart Meter.

              There is a guide here about moving into a home that OVO supplies:

               

              I said, Hey - Watts going on.
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