I'm PAYG and switched to OVO - need new top up card

Still not received top up card

Hi @Colditz1 ,

Please call 0330 175 9669 for this. The team will sort one out for you

Still not got top up card!

I’ve just replied to you. Please call 0330 175 9669 or use Live Chat via https://help.ovoenergy.com to arrange a new card. I’m afraid I can’t arrange one from here.

Hey @Colditz1,

Is this sorted now? The following topics might be helpful to you:

I have been moved over have new card, i am in credit of £75.00 , should this run down before using new card, also tried to get on priority list using acc number that came with card, it keeps saying my acc no is wrong or my postcode is wrong, they sure dont make it easy do they, prepayment gas, and still using old supplier’s key for topping up electric meter,

It may be possible to pop the card in the meter now, but I’d suggest checking with Support first just to be sure. They can also help you set up Priority Services Register stuff as well - but that should automatically carry over from your old supplier (which can also be checked via Support).

https://help.ovoenergy.com 

Hey @weedug,

Welcome to the OVO Online Community,

I’d advise running the credit down before using the new card. Another Community Member asked the same question recently my advice was as follows:

The new gas cards carriers do advise to run the credit down, then put the card into the meter to register, then you can top up. This is because inserting the gas card may wipe a customers existing credit, which is a massive inconvenience. We have had anecdotal reports where a customer hasn't waited to run down the credit and it didn't wipe off the credit but its not something we can recommend. 

We have an FAQ which you may find helpful:

Keep us posted with how you get on. 

Hi. I've just been advised by sse my account has gone over to ovo from today and I will here from then in a few weeks. My electric is an old style top up key meter. I have not been sent a new key. Do I continue to use my old sse key ( will this still work) until new one is sent xx

Thanks

Yup, keep using the existing key. It’ll either get reprogrammed automatically for OVO or you’ll get an OVO one later.