Skip to main content
D
Rank 1
Dazwebb
Rank 1
April 18, 2023
Solved

I'm PAYG and switched to OVO - need new top up card

  • April 18, 2023
  • 50 replies
  • 3085 views

I've been moved to ovo. My current gas payment card isn't working. I'm not paying £5 my old supplier didn't charge. I can't get on ovo app to see if I can get a bar code. 

Best answer by Dazwebb

Updated on 21/07/26 by Ben_OVO

Switched to OVO or moved home as a PAYG customer? This guide should answer all your questions:
 

 
Need a new top up card? Check out the below topic:
 

 

How to get in contact:
 

 

 

So apparently the shop has to type in ovo on their machine instead of my old supplier. New cards are being issued. This might help anyone else who's having issues. Thanks for replying. Daz... 

50 replies

Blastoise186
Super User
Blastoise186Super User
Super User
April 18, 2023

Hi @Dazwebb ,

It’s possible that the account(s) are still moving over and might not be ready just yet. If you have Smart Meters, they’ll be in either Friendly Credit Mode/Non-Disconnect Mode, or would have been switched to acting like a pay monthly meter in the meantime.

Try calling 0330 175 9669 though. That team can check the status and issue PANs for the app to work.

Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
    D
    Rank 1
    DazwebbAuthor
    Rank 1
    April 18, 2023

    Thanks for reply, I've had a txt say the move is all set up. Have rang 3 times only for the phone to be put on the side. I can hear everyone yet not talking to me. 

      Blastoise186
      Super User
      Blastoise186Super User
      Super User
      April 18, 2023

      Try again. If you still get nowhere, let me know

      Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
      D
      Rank 1
      DazwebbAuthorSolved
      Rank 1
      April 18, 2023

      Updated on 21/07/26 by Ben_OVO

      Switched to OVO or moved home as a PAYG customer? This guide should answer all your questions:
       

       
      Need a new top up card? Check out the below topic:
       

       

      How to get in contact:
       

       

       

      So apparently the shop has to type in ovo on their machine instead of my old supplier. New cards are being issued. This might help anyone else who's having issues. Thanks for replying. Daz... 

        P
        Newcomer
        Prad1970
        Newcomer
        April 19, 2023

        Hi, I just got back from the store with a charged key.  But the meter does not accept payment.  How to recover a deposit that is on a key that does not work?

        I will add that no error code is displayed ... only the amount of 0.49p E

        Blastoise186
        Super User
        Blastoise186Super User
        Super User
        April 19, 2023

        Hey @Prad1970 ,

        Let Support know! They can help get you a new key and refund the lost credit. :)

        Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
        Emmanuelle_OVO
        Retired Moderator
        Emmanuelle_OVO
        Retired Moderator
        April 20, 2023

        Hey @Prad1970,

         

        Sorry for the issues you’re having,

         

        I can see @Blastoise186 has already given some helpful advice here. Just wanted to add that all the ways to contact OVO PAYG and Boost can be found on our website. 

        Renewable Energy? Big Fan.
        T
        Newcomer
        Tea
        Newcomer
        May 21, 2023

        Hi all i moved over to ove in january, been using my old top up cards in shop and online top up through ovo online payment top up ( type in old supplier top up numbers for both gas and electric) always worked but tryed to top up yesterday both not working??? tryed to get throu to ovo but useless she couldnt understand what i was trying to say to her, any body else having this problem please? Thanks

        Emmanuelle_OVO
        Retired Moderator
        Emmanuelle_OVO
        Retired Moderator
        May 22, 2023

        Hey @Tea,

         

        Sorry to hear this,

         

        I’d advise contacting the Support Team again about your issue. 

         

        How to get in contact about my OVO Pay As You Go account

         

        • The best way to get in touch with us is via chat here. Just click the green chat icon on the bottom right of your screen. We’re here to help anytime from 9am to 5pm Monday to Friday and 8am to 2pm on Saturday.
        • Or call us on 0330 175 9669 during the same times.

         

        The following topic might be helpful to you:

         

         

        Keep us posted with how you get on.

        Renewable Energy? Big Fan.
          T
          Newcomer
          Tea
          Newcomer
          May 22, 2023

          I’d advise contacting the Support Team again about your issue. 

           

          How to get in contact about my OVO Pay As You Go account

           

          • The best way to get in touch with us is via chat here. Just click the green chat icon on the bottom right of your screen. We’re here to help anytime from 9am to 5pm Monday to Friday and 8am to 2pm on Saturday.
          • Or call us on 0330 175 9669 during the same times.

           

          all sorted now thank you i rung this morning lady gave me both the new pan top up numbers over the phone and new top up cards have been sent out thank you

            Show more replies
            Terms & ConditionsAccessibility statement

            OVO Energy Ltd, Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ, (Company no. 06890795) registered in England and Wales.

            OVO (S) Gas Limited is registered in England and Wales (Company No. 02716495) at Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ.

            OVO (S) Gas Limited is part of OVO Group Ltd