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lalalalla123
Rank 1
Feb 20, 2024 8:50 PM UTC
Solved

I can’t top up the smart meter using the app, it says it is under scheduled maintenance?

I can’t top up the smart meter using the app. It says it is under scheduled maintenance. How long will this maintenance last? When can I top up using the app? Why was I never informed about this “scheduled maintenance”? Nothing, not even an email?? 

Blastoise186
Blastoise186Best Answer
Super User
Feb 20, 2024 9:02 PM UTC

Updated on 15/09/26 by Abby_OVO

 

Scheduled maintenance and outages of the PAYG app are displayed prior to their scheduled time so you should see these within the app, or you can also find them listed in our topic which can be viewed below:

 

 

Hi @lalalalla123 ,

OVO can’t notify you when scheduled maintenance is about to start nor have control over when it happens because that falls under PayPoint responsibilities.

 

It usually comes back online by the morning but if it doesn’t and you urgently need credit, let the Support Team know and they’ll help you out.

 

 

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3 replies

Blastoise186
Super User
Blastoise186Super UserBest Answer
Super User
Feb 20, 2024 9:02 PM UTC

Updated on 15/09/26 by Abby_OVO

 

Scheduled maintenance and outages of the PAYG app are displayed prior to their scheduled time so you should see these within the app, or you can also find them listed in our topic which can be viewed below:

 

 

Hi @lalalalla123 ,

OVO can’t notify you when scheduled maintenance is about to start nor have control over when it happens because that falls under PayPoint responsibilities.

 

It usually comes back online by the morning but if it doesn’t and you urgently need credit, let the Support Team know and they’ll help you out.

 

 

Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
    Blastoise186
    Super User
    Blastoise186Super User
    Super User
    Feb 21, 2024 9:20 AM UTC

    Should be back up now!

    Looks like they did post a warning to the Portal at https://ovoenergypayments.paypoint.com prior to maintenance starting, but I also agree that’s not really sufficient.

    Let me flag this to someone I trust to see what they think. Either way, you should be able to top-up now. If you can’t, please ping Support ASAP.

    Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
    Abby_OVO
    Community Manager
    Abby_OVO
    Community Manager
    Feb 21, 2024 1:03 PM UTC

    Hi @lalalalla123 

     

    Sorry there was some trouble topping up last night.

     

    Like Blastoise186 has mentioned, you should now be able to up up on the app.

     

    If you’re still experiencing some trouble, please get in touch with the Support Team so they can help you get topped up.

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